topic Re: z5 compact camera app just dies in XPERIA archive

z5 compact camera app just dies

ikkeT — Mon, 01 Feb 2016 20:44:51 GMT

Any ideas why android just lost contact with cameras? Camera app just dies, it won't start. I don't have logs, as the device is not rooted. Nor can I take nandroid backups. I'd hate to reinstall and configure everything, so I try to avoid wiping.

I've cleaned cache and data from can app, even removed camera updates, and rebooted several times. I kept it couple hours shut down. Diagnostics can't reach camera or flash. What else to try?

Re: z5 compact camera app just dies

Uliwooly — Mon, 01 Feb 2016 20:53:15 GMT

@ikkeT

I'm afraid that you will have to repair the phone with PCC or contact your Local support to get it inspected, what if you unmount the SD card > turn off the phone > remove the SD card > turn on the phone > boot on >>> safe mode

software repair

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: z5 compact camera app just dies

ikkeT — Mon, 01 Feb 2016 21:54:06 GMT

Thanks, I assume there is no other way. Jeez I hate not being root and able to take backups.

Re: z5 compact camera app just dies

Uliwooly — Mon, 01 Feb 2016 21:59:21 GMT

@ikkeT

I wonder what the problem could be, have you edited or deleted any app, settings, etc?

Re: z5 compact camera app just dies

ikkeT — Mon, 01 Feb 2016 22:06:36 GMT

I've been wondering it myself. I haven't installed any new apps recently which would use camera. The last time it worked, I accidentally switched it to video mode. Then it shut down, and it won't start up at all. Now it says "video has stopped" for the first launch, and later just "camera has stopped". So somehow it perhaps tries now to start with video and fails.

I need the device every day for work, I need to look for suitable moment to reset it and (perhaps) take it to service. I recall it had probles starting sometimes earlier too, but it got over the problems.

I was looking if I would hear it's typical problem from here, but as I don't get such answer, I believe it's then HW problem. Too bad one can't just take out the battery from it for a while...

Re: z5 compact camera app just dies

Uliwooly — Mon, 01 Feb 2016 22:41:05 GMT

@ikkeT

did you boot on safe mode ?

Re: z5 compact camera app just dies

ikkeT — Tue, 02 Feb 2016 05:16:55 GMT

Yes I did, no difference, app still stopped.

Re: z5 compact camera app just dies

Uliwooly — Tue, 02 Feb 2016 06:14:36 GMT

@ikkeT

Did you unlocked the bootloader at any point?

Re: z5 compact camera app just dies

ikkeT — Tue, 02 Feb 2016 06:30:15 GMT

no, i did not unlock the bootloader. I tried to hold myself from changing the bootloader and rooting it. I want to keep the guarantee.

Re: z5 compact camera app just dies

Uliwooly — Tue, 02 Feb 2016 07:04:22 GMT

@ikkeT

It is time to contact Sony.

Re: z5 compact camera app just dies

ikkeT — Tue, 02 Feb 2016 19:31:07 GMT

yep, even finally gave up and reflashed it with the "repair xperia" after installing the mac sw for it. No camera. el kaput. service time

Re: z5 compact camera app just dies

ikkeT — Tue, 02 Feb 2016 19:33:43 GMT

thank you @uliwooly for your tips!

Re: z5 compact camera app just dies

Uliwooly — Tue, 02 Feb 2016 20:08:55 GMT

@ikkeT

Anytime, keep us updated

Re: z5 compact camera app just dies

Svinja — Sat, 06 Feb 2016 01:31:56 GMT

Hi all,

I've read your post, and identical thing happened to me 2 days ago. I have Z5C 1.5 month and I finally tuned all the things on it and was very satisfied with whole phone in general,especially the camera.

I was trying to use phone's camera for work and couldn't take a single photo.Tried everything I can when I got home. Software repair, Factory reset, Camera app 1.0.0 and 2.0.0,Camera app cache clean,Built in Diagnostics, nothing helped. I also noticed that flashlight toggle from notification bar quick toggle is also gone and not working, although when you edit quick toggles flashlight is there.Lastly, strange thing is also that Youtube app also stopped working.

So I had to take my Z5 Compact to authorised service:smileycry:. I will put also few screenshots I captured prior to service.

I will keep it updated here with any further info.

Re: z5 compact camera app just dies

lonestar1 — Sat, 06 Feb 2016 01:45:42 GMT

Try this go to setting-apps-all-camera- clear data-force stop

Re: z5 compact camera app just dies

Svinja — Sat, 06 Feb 2016 01:48:58 GMT

As I said in last post, I tried that already and it didn't help.Unfortunately this seems to be bigger hardware / software issue.

Re: z5 compact camera app just dies

ikkeT — Tue, 09 Feb 2016 05:39:39 GMT

Mine's also in the service. It was sent somewhere. They said I might be weeks without the phone, let's see.

Re: z5 compact camera app just dies

ikkeT — Sun, 14 Feb 2016 20:40:40 GMT

well, I got informed the phone front cam was replaced, and I could fetch it. I wasted two hours going to pick it up, only to notice the first complaint at boot was that camera is stuck. Amazing, they hadn't even bothered to check it once at the service. Now it's back there. SFC service in Finland, do avoid.

Re: z5 compact camera app just dies

Svinja — Mon, 15 Feb 2016 00:39:37 GMT

Hi again,

my phone is back from the service and they replaced whole 'primary camera and update it to latest firmware'.

So far so good, but I'm still sceptical...Because phone is so new,and first day when it came from service when taking pic directly from WhatsApp cam, touch commands already froze. I think they really need to work on software, not just sell unfinished products. They are not cheap and they have Sony name on it, so I expect higher reliability. I have Sony from 97' that works;enough said.

Re: z5 compact camera app just dies

Uliwooly — Fri, 26 Feb 2016 02:29:54 GMT

@Svinja

Keep us updated.