topic Re: Sony M2 fail pc Companion Update for Lollipop in XPERIA archive

Update through PC Companion failed

JunNick — Tue, 22 Dec 2015 02:37:05 GMT

The Phone went into serious problems before. My brother washed the phone and the water went in and now the device cannot detect any SIM Card. Now i am using this phone as a stanby phone while my Z1 is under repair. Then i got a notification that the phone can be updated to lollipop and i used the pc Companion to update the phone.

Suddenly the update went to 96% and then shows some error. Then if i repair the phone, the software will promt for update of pc Compaion to latest version. Sometimes the repair works and halway through it shows please enable internet connetion when I AM CONNECTED.........

I have look at google and youtube. Nothing works. uninstall and install , nothing works. The phone will just stuck at the Sony loading Screen.

How i wish i never update my phone .......

Evreyting was fine until the update that went to 96% and make my phone into this miserable state.:smileysad:

Junnick

Re: Sony M2 fail pc Companion Update for Lollipop

Qatrium — Tue, 22 Dec 2015 05:53:22 GMT

@JunNick

Try other USB cables, USB port on you PC, and if possible try another USB. Lokk at the software repair using PC Companion guide and go through it step by step, you need you phone to be charged and powered off before you start.

Re: Update through PC Companion failed

Christofer — Tue, 22 Dec 2015 07:39:36 GMT

Hi @JunNick,

I'm sorry to hear this.

As Quester suggested trying another USB port or USB cable is a good idea.
If that doesn't help you should see if it's possible for you to test on another computer and/or connection.