topic Re: Check if my Z3 D6646 is genuine or refurshibed in XPERIA archive

Check if my Z3 D6646 is brand new or refurshibed

DiegoSalazarG — Sun, 31 Jan 2016 02:04:09 GMT

I recently bought a Z3 D6646 in Bolivia. Here there is no official Sony support and I bought mine from a local store. The phone looks okay but I'm not entirely sure if it's brand new or used/refurshibed and that is kinda common here.

I looked up my IMEI and put in on imei.info and it says that it's a Sony Xperia Z4 Ultra but that doesn't make any sense: first that cellphone has been canceled and second it's much bigger than my smartphone. I also tried to put my IMEI in Son'ys website but it says is invalid.

The specs of the cellphone look fine but the camera feels underwhelming.

Re: Check if my Z3 D6646 is genuine or refurshibed

FrontierGate — Sun, 31 Jan 2016 02:15:11 GMT

What does the firmware on your phone say? Can you upload a photo?

Try to connect your phone with PC companion:

http://support.sonymobile.com/global-en/tools/pc-companion/

Re: Check if my Z3 D6646 is genuine or refurshibed

DiegoSalazarG — Sun, 31 Jan 2016 02:45:02 GMT

What do you mean by "What does the firmware on your phone say?", how do I check that. Thanks for the quick response.

Re: Check if my Z3 D6646 is genuine or refurshibed

FrontierGate — Sun, 31 Jan 2016 03:09:35 GMT

Under Settings, About Phone, it shows your phone's firmware number and other info.

Re: Check if my Z3 D6646 is genuine or refurshibed

DiegoSalazarG — Sun, 31 Jan 2016 03:58:49 GMT

You mean this?

The PC companion works fine.

Re: Check if my Z3 D6646 is genuine or refurshibed

Uliwooly — Sun, 31 Jan 2016 21:49:30 GMT

@Diego_s

You might have to contact Sony directly to find out info on this device >>> Local support

Re: Check if my Z3 D6646 is brand new or refurshibed

Uliwooly — Sun, 31 Jan 2016 21:51:51 GMT

@Diego_s

could you elaborate on ?

@Diego_s wrote:

The specs of the cellphone look fine but the camera feels underwhelming.

Also on your phone > open the phone app > input > *#*#7378423#*#* > wait > wait > wait > service info > service test > total call time

Re: Check if my Z3 D6646 is brand new or refurshibed

DiegoSalazarG — Sun, 31 Jan 2016 22:18:41 GMT

@uliwooly idk, the brightness seems off, I guess I am too exigent.

The total call time is 0000:00:00. I am going to contact Sony support just to be 100% sure.

Re: Check if my Z3 D6646 is brand new or refurshibed

Uliwooly — Sun, 31 Jan 2016 23:02:07 GMT

@Diego_s

Are you using Superior Auto or Manual? which light conditions are you taking the pictures? flash on/off?

Re: Check if my Z3 D6646 is brand new or refurshibed

DiegoSalazarG — Sun, 31 Jan 2016 23:16:28 GMT

Superior auto with artificial lights and flash on. This is a photo of my bed, the brightness seems off. Sony's support couldn't tell me much except that my IMEI actually corresponds to a D6646 according to their system.

Re: Check if my Z3 D6646 is brand new or refurshibed

Uliwooly — Sun, 31 Jan 2016 23:29:13 GMT

@Diego_s

Try again w/o the flash, I can see light bleed, which means that either

Your phone has a protective case or film or that the lens has scratches or that the back panel has been lifted so the light from the flash leak/bleed into the lens, thus creating that problem

Re: Check if my Z3 D6646 is brand new or refurshibed

DiegoSalazarG — Sun, 31 Jan 2016 23:40:29 GMT

Slightly better without flash. I guess I will never know for sure if it's new, the total call time and the confirmation of the IMEI are good indicators though.

Re: Check if my Z3 D6646 is brand new or refurshibed

Uliwooly — Sun, 31 Jan 2016 23:52:19 GMT

@Diego_s

could you answer my questions

Does your phone has a

protective case?

protective film?

protective glass?

scratches on the camera lens?

the back has lifted?

your fingers are placed too close to the flash LED?

Re: Check if my Z3 D6646 is brand new or refurshibed

DiegoSalazarG — Mon, 01 Feb 2016 02:54:24 GMT

It has protective case and protective film for the screen. No protective glass and no scratches on the camera lens. The back is fine. I am careful with my fingers when I take photos.

Re: Check if my Z3 D6646 is brand new or refurshibed

FrontierGate — Mon, 01 Feb 2016 04:41:26 GMT

You have a Xperia Z3 D6646 (USA version) there is a newer firmware 23.4.A.1.264.

If you are unhappy with camera quality, run the diagnostic app to see if camera hardware is functioning normally.

As to whether brand new or used phone, talk to the store where you bought it from. Checking IMEI won't answer that question.

Re: Check if my Z3 D6646 is brand new or refurshibed

Uliwooly — Mon, 01 Feb 2016 05:21:16 GMT

Remove the protective case and check again

Re: Check if my Z3 D6646 is brand new or refurshibed

DiegoSalazarG — Tue, 02 Feb 2016 22:53:31 GMT

@uliwooly same results. The diagnostic app says everything is right. Thanks for the help guys

Re: Check if my Z3 D6646 is brand new or refurshibed

Uliwooly — Thu, 04 Feb 2016 21:46:56 GMT

@Diego_s

could you take a picture of the back / side of the phone and post it, it should look like this