topic Re: Phone resets in XPERIA archive

Phone resets

Najsek — Sat, 30 Jan 2016 20:23:27 GMT

Hi,

I have a problem with my new Z5 phone.

It keeps rebooting itself. Sometimes i see information about optimizing 81 aplications and after that ... reboot.

After reboot the red diode blinks, 3 short blinks and one long.

Can I do something or is it a faulty unit ?

Re: Phone resets

Uliwooly — Sat, 30 Jan 2016 20:45:29 GMT

@Najsek

Repair the phone with PCC

software repair

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Phone resets

Najsek — Sat, 30 Jan 2016 21:24:22 GMT

Tried it, doesn,t work.

One time it even showed me the langueage selection menu, but then it rebooted...

Re: Phone resets

Uliwooly — Sat, 30 Jan 2016 22:04:47 GMT

@Najsek

remove both SIM and SD cards and see if you experience the same without them

Re: Phone resets

Najsek — Sun, 31 Jan 2016 10:22:49 GMT

I did all that. Still rebooting.

This red blinking means somenting ?

Re: Phone resets

Uliwooly — Sun, 31 Jan 2016 20:35:27 GMT

@Najsek

It might be faulty, contact your Local support

Re: Phone resets

jeff1414 — Sun, 31 Jan 2016 23:16:28 GMT

I had the same issue, they identified it was my battery. But I demand a replacement. Still waiting for local support's answer.

Re: Phone resets

Uliwooly — Mon, 01 Feb 2016 09:07:46 GMT

@jeff1414

http://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/System-incidents-phone-restarts/m-p/1089372#M9155

@jeff1414 wrote:

But it didnt solve the problem. The first one was done by me, second was the the service center of sony. But both failed. Now Im pissed off its almost 2 weeks since I have it for diagnosis still no news. And my madness of demanding a new one really upscales each day..

@jeff1414 wrote:

I just follow-up my phone today and here is what they did. They replaced my phone battery and did a software update. While I just mentioned in my Job Order description is for software diagnosis and NO FOR REPAIR. Now I am demanding a replacement..

So I'm confused, you said that the battery was replaced but you didn't wanted the phone to be repaired? but now you want a replacement? a replacement of what?