topic Re: Instagram video loading issue in XPERIA archive

Instagram video loading issue

Anmol1 — Sat, 30 Jan 2016 17:18:31 GMT

I am user of Xperia SP. Videos dont load on instagram. My friend has the same phone. Even he is facing the exact same problem. Whenever i try to open video the video becomes blank i reinstalled instagram but the problem has not gone. I use a fast wifi connection and 3g mobile data.

Re: Instagram video loading issue

_alexdon_ — Sat, 30 Jan 2016 17:34:26 GMT

Have you tried to clear data for instagram app and log in again?

Re: Instagram video loading issue

Uliwooly — Sat, 30 Jan 2016 18:41:51 GMT

@Anmol1

How fast is your connection?

Re: Instagram video loading issue

Anmol1 — Sun, 31 Jan 2016 03:57:40 GMT

@Alexdon i have mentioned, yes, i reinstalled and relogged in. And even my friend having the same phone experiences the same issue

Re: Instagram video loading issue

Anmol1 — Sun, 31 Jan 2016 03:58:49 GMT

@uliwooly

Please read the question completely before replying
I said that i have a fast wifi connection and a 3g mobile data.

Re: Instagram video loading issue

_alexdon_ — Sun, 31 Jan 2016 08:34:08 GMT

@Anmol1 Not sure if reinstalling will have the same effect as clearing data as sometimes data is left behind if you only uninstall the application.

Re: Instagram video loading issue

Uliwooly — Sun, 31 Jan 2016 23:24:41 GMT

@Anmol1

talk about rudeness, perhaps you can be a bit more specific and use numbers instead of "fast connection"

download speedtest and report back

Re: Instagram video loading issue

Anmol1 — Mon, 01 Feb 2016 04:15:46 GMT

2mbps.. And a '3g' speed connection. @uliwooly
@alexdon will clear data ans try.. But the most important thing is even my friend with the same phone is having the same problem!!

Re: Instagram video loading issue

Uliwooly — Mon, 01 Feb 2016 09:05:16 GMT

@Anmol1

Are you able to play youtube videos? you should contact Instagram regarding this problem

Re: Instagram video loading issue

_alexdon_ — Mon, 01 Feb 2016 09:50:03 GMT

Might be something local so I think uli got a point here.

Re: Instagram video loading issue

aldhonie — Sun, 14 Aug 2016 10:37:37 GMT

I have the same problem.

Video on instagram not work.