topic Re: Camera confusion... in XPERIA archive

Camera confusion...

CarrieDanielle — Sat, 30 Jan 2016 15:49:31 GMT

Hi, I have a feeling this is me not understanding something rather than a technical issue but any advice would be great...
I have z5 premium. Often I will go to use the camera and either a) I tap the screen and nothing happens, repeatedly (I have touch capture on) or b) the actual shutter button that us displayed on the screen just disappears. Often I'll give if a fair few seconds, move about etc, and suddenly it'll allow me to take a pic. Really frustrating tho. Anyone know if this is an issue with my settings or anything???

Re: Camera confusion...

Uliwooly — Sat, 30 Jan 2016 15:56:49 GMT

@CarrieDanielle

Does your phone has a protective film or glass and/or cover?

settings > apps > all > camera > clear data > restart the phone > check again.

Re: Camera confusion...

CarrieDanielle — Sat, 30 Jan 2016 15:57:55 GMT

Hmm yeah, glass cover!!

Re: Camera confusion...

Uliwooly — Sat, 30 Jan 2016 16:00:40 GMT

@CarrieDanielle

I've seen others with similar issues because of a glass cover, how to test it

settings > about phone > diagnostics > test > test the screen

first with the glass then you can remove it and check again

Re: Camera confusion...

152bobby — Sat, 30 Jan 2016 16:09:22 GMT

So when we all take off our screen protectors and protective covers and drop our phones by mistake, are Sony going to repair them under warranty?.. I think not!!

I know you are trying to help and give advice and it's appreciated, but this is all very frustrating

Re: Camera confusion...

Lord_viridis — Sat, 30 Jan 2016 16:19:06 GMT

It's the same as any other manufacturer.
Try a different brand of glass protector some have poor touch response

Re: Camera confusion...

152bobby — Sat, 30 Jan 2016 17:19:40 GMT

That test is no use for the issue we are having. I can only test the Touchscreen by clearing the photo by running my finger over the screen.

We need a test that involves typing?

Re: Camera confusion...

CarrieDanielle — Sat, 30 Jan 2016 17:22:13 GMT

I've restarted my camera and it *seems* to be sorted. If it continues I'll try the test without screen protector though...don't fancy taking it off until need be as there'll be no getting it back on again.

Re: Camera confusion...

Uliwooly — Sat, 30 Jan 2016 18:40:47 GMT

@152bobby

I have a Xperia Z5 Premium and I have a protective film and I don't experience this issue, don't take me out of context, the first thing is to try to figure out whats causing the issue and then its find a solution.

Re: Camera confusion...

Uliwooly — Sat, 30 Jan 2016 18:41:23 GMT

@CarrieDanielle

Keep us updated, just wondering does the protective glass cover the proximity sensor?