topic Re: Android is starting..Optimising applications in XPERIA archive

Android is starting..Optimising applications

Eyan1 — Sat, 30 Jan 2016 07:05:39 GMT

I did a software update this morning around 10am..Now after 5 hours, the phone is unable to restart...It keeps showing " Android is starting..Optimising application xx of 233..." What should i do? Please help... Thank you.

Re: Android is starting..Optimising applications

Uliwooly — Sat, 30 Jan 2016 07:06:49 GMT

@Eyan1

is it stuck on a number?

Re: Android is starting..Optimising applications

Eyan1 — Sat, 30 Jan 2016 07:13:58 GMT

no, the number keeps moving on..

Re: Android is starting..Optimising applications

Uliwooly — Sat, 30 Jan 2016 07:17:59 GMT

@Eyan1

You will have to wait until its done optimizing the apps, it's quite odd that its taking so long.

Re: Android is starting..Optimising applications

Eyan1 — Sat, 30 Jan 2016 07:23:41 GMT

Earlier on, i shut down the phone. But the whole process repeat itself after I turn on the phone.

Is there a timeline for such process? Right now i cannot use my phone at all.

Re: Android is starting..Optimising applications

AliceCovers — Sat, 30 Jan 2016 07:40:08 GMT

Mine toon only about 15 minutes or so. But after it it wont open gaming App (walking dead). Has this happened to anyone Else. Is this fixable? Other big App (Sims freeplay) opens and works fine.

Re: Android is starting..Optimising applications

Uliwooly — Sat, 30 Jan 2016 07:41:25 GMT

@Eyan1

repair the phone with PCC

software repair

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Android is starting..Optimising applications

AliceCovers — Sat, 30 Jan 2016 07:50:50 GMT

Have to try repairing it. Hope it works.

Re: Android is starting..Optimising applications

Eyan1 — Sat, 30 Jan 2016 08:04:30 GMT

I downloaded PC Companion but was not able to run it with the following msg

" Windows protected your PC

Windows smartscreen prevented an unrecognised app from starting. Running this app might put yr PC at risk"

I am using windows 8.1

Re: Android is starting..Optimising applications

AliceCovers — Sat, 30 Jan 2016 08:18:41 GMT

I reinstalled the App, and it worked. So I didnt have toto repair with pcc.

Re: Android is starting..Optimising applications

Uliwooly — Sat, 30 Jan 2016 15:57:31 GMT

@Eyan1

Disable your firewall and antivirus and run PCC as an administrator

Re: Android is starting..Optimising applications

Eyan1 — Sun, 31 Jan 2016 09:15:52 GMT

I managed to download PCC and did a repair/software update. Now i received a notification on system update. I have postpone it for a day as i am afraid that i will encounter the same problem after the system update. What should i do next? I have no confidence with sony phone as this is the 4th times sony is giving problems to me. I swear will not use or recommend sony to anyone

Re: Android is starting..Optimising applications

Uliwooly — Sun, 31 Jan 2016 23:26:23 GMT

@Eyan1

Update/repair the device with PCC, as far as the last statement.

@Eyan1 wrote:
I swear will not use or recommend sony to anyone

this is a user based forum, and a comment like that might not be the way to go, if that's how you feel about Sony that's on you but let them know directly >>> Local support

Re: Android is starting..Optimising applications

roy33 — Mon, 01 Feb 2016 06:15:12 GMT

I have the same problem.

Now going through the downloading, optimising App stage, it is now stuck at the Android is starting. Already more than 24 hours since I started to do the update.

Really really mad at this.

Re: Android is starting..Optimising applications

Eyan1 — Mon, 01 Feb 2016 06:24:35 GMT

I understand your frustration. I sought help from my local support. Below are their suggestions :

kindly be advised to try these methods one after the other if you are still experiencing it. Verify after each method whether the problem was solved, before trying the next one.

Perform a force restart to the device.

Remove and re-insert the battery (if removable), the SIM card and the memory card (if present), then restart the device.

Make sure that the proximity sensors located at the top of the display are not covered (by, for example, a hand or a screen cover/protector).

Delete any task killer apps or app managers that have been installed. These kinds of apps may cause the device to hang.

Remove unused applications. If you frequently evaluate the amount of applications you have downloaded and removes the unused ones you can improve the performance of your phone and limit the risk of errors.

Update the Xperia™ device software using either the PC Companion application (for Windows® computers) or the Sony Bridge for Mac application (for Apple® Mac® computers). This may fix known software issues. If apps are causing the problem, a software update will remove all installed apps, which are not part of the device software. Make sure you back up all data before performing a software update.

Perform a software repair.

I have to perform a repair/software update using PCC to resolve the issue. Sad to say all datas will be gone and you will have to reset your phone all over again.

Now my problem is I have a notification to do a System Update. I have postponed it as I am afraid by hitting the install key will get me into trouble again

Re: Android is starting..Optimising applications

roy33 — Mon, 01 Feb 2016 09:02:34 GMT

I removed the sim and memory card, let it sit for awhile and reinsert the sim only.

It manage the start up and works.

Attempt to reinsert the memory card goes back into the App optimising routine.

So now using the phone without the memory card.

Bad update.

Re: Android is starting..Optimising applications

Bjp — Sat, 11 Jun 2016 08:29:14 GMT

I removed sd and SIM. Multiple restarts, still no joy. I got this phone for only 4 days. Don't even know about the pc support. I'm just gonna go give it back.