topic Re: PLAY STORE DISAPPEAR AFTER UPDATING FROM LOLLPOP TO MARSHAMALLOW in XPERIA archive

Play Store disappear after update from 5.1 to 6.0

ZAKIA — Wed, 09 Mar 2016 22:42:51 GMT

i can't see play store anymore after updating then when am open google products like youtube bring to me a status

"GOOGLE PLAY SERVICE youtube relies on google play services,which is not supported by your device. contact the manufacturer for assistance."

Am so worry...... my phone is SONY XPERIA Z5 PREMIUM DUAL (E6883)

Re: PLAY STORE DISAPPEAR AFTER UPDATING FROM LOLLPOP TO MARSHAMALLOW

Jake-SonyXperia — Thu, 10 Mar 2016 00:33:24 GMT

Hi ZAKIA,

Welcome to the community,

This does seem odd, however there are some reasons this may occur, such as the device being from overseas, can you confirm if the device was purchased from your region and not abroad?

Re: PLAY STORE DISAPPEAR AFTER UPDATING FROM LOLLPOP TO MARSHAMALLOW

4IES — Fri, 18 Mar 2016 13:38:52 GMT

The generic hint may be worth a try, if you have backed up your files:

Did you try factory resetting or wiping your phone?

Did you try repairing with PC Companion or Xperia Companion?