topic Re: Quiet mic in XPERIA archive

Quiet mic

Koala_123 — Sun, 20 Dec 2015 17:06:23 GMT

Hi,

Mic on my xperia T suddenly become very quiet, loudspeaker is ok. What is interesting is that when i go into service menu and test both mics, everything is ok. Factory reset didn't help.

Antek

Re: Quiet mic

_alexdon_ — Sun, 20 Dec 2015 17:07:50 GMT

Have you tried to boot in safe mode?

Re: Quiet mic

Koala_123 — Sun, 20 Dec 2015 17:20:00 GMT

Thanks for quick answer! I've tried it (now) but it didn't help...

Re: Quiet mic

_alexdon_ — Sun, 20 Dec 2015 17:23:33 GMT

Does the problem occur in normal calls?

Re: Quiet mic

Koala_123 — Sun, 20 Dec 2015 17:24:47 GMT

Yes

Re: Quiet mic

_alexdon_ — Sun, 20 Dec 2015 17:25:29 GMT

Can you check if microphone noise suppression or slow talk is enabled?

Re: Quiet mic

Koala_123 — Sun, 20 Dec 2015 17:32:09 GMT

microphone noise suppression was enabled, i disabled it but with no effect

slow talk was disabled

Re: Quiet mic

_alexdon_ — Sun, 20 Dec 2015 17:54:53 GMT

How do you know microphone is quiet, did other people complain about it?

Re: Quiet mic

Koala_123 — Sun, 20 Dec 2015 18:10:12 GMT

Some people did, so I swithed phones with my girlfriend and checked it by myself. The is only indistinct buzz when someone is talking, sometimes a single word can be heard. During diagnostics both mics work fine.

This is very similar to this problem I've found here:

http://talk.sonymobile.com/t5/Xperia-T-TX/Xperia-T-Microphone-not-working-during-calls-works-fine-during/m-p/838865/highlight/true#M12588

Re: Quiet mic

_alexdon_ — Sun, 20 Dec 2015 20:58:27 GMT

Do you have facebook messenger app and do you place calls often using that application?

Re: Quiet mic

Koala_123 — Sun, 20 Dec 2015 21:20:07 GMT

I hardly ever use FB messenger, never for making calls

Re: Quiet mic

_alexdon_ — Sun, 20 Dec 2015 21:21:26 GMT

Are you willing to perform a software repair using PC Companion ?

Re: Quiet mic

Koala_123 — Sun, 20 Dec 2015 21:53:53 GMT

I'll try...

Re: Quiet mic

Koala_123 — Sun, 20 Dec 2015 23:12:35 GMT

Sadly, it didn't help. Maybe it is hardware issue?

Re: Quiet mic

_alexdon_ — Mon, 21 Dec 2015 08:52:35 GMT

Strange thing because while testing it you don't seem to have any problems. Indeed perhaps it would be wise to contact your Local support.

Re: Quiet mic

Koala_123 — Mon, 21 Dec 2015 09:28:53 GMT

Thanks for your help!

Re: Quiet mic

_alexdon_ — Mon, 21 Dec 2015 09:29:12 GMT

Keep us updated.

Re: Quiet mic

Koala_123 — Mon, 21 Dec 2015 09:30:51 GMT

Maybe it is simply time for z5? :))))

Re: Quiet mic

_alexdon_ — Mon, 21 Dec 2015 09:35:01 GMT

Well, that depends on your future choice and how empty or not your wallet is. Just kidding

Re: Quiet mic

Koala_123 — Mon, 21 Dec 2015 12:30:15 GMT

These are words of true wisdom. You are true Istari indeed!