topic Re: Sony Xperia C4 Hanged during update, Now I cant Turn it on!! I NEED HELP PLEASE!!!! in XPERIA archive

Sony Xperia C4 Hanged during update, Now I cant Turn it on!! I NEED HELP PLEASE!!!!

s4int4ng3r — Thu, 28 Jan 2016 03:03:22 GMT

I just bought my phone 3 months ago, now im dissapointed!!!!

Here's what happened

Yesterday I downloaded the OS 5.1 Update then Updated it, it says that the update will run for 45 min(i dont know if its internet dependent) so i just went on and continue updating it

When I updated my phone, after 20 Min, the loading bar stopped so i just waited for it for 1 hour.

After 1 hour the loading bar is still the same, so i tried to turn it off but the button is not responding, so i waited again for 1 more hour but the loading bar is still the same, so i tried to turn it on again but the power button is not responding. So I force turn off it using the small button near the sim card.

NOW I CANT EVEN TURN IT ON. I Tried charging it for 2 hours then try turning it on. it still does not on, then i tried resetting the phone by pressing the off button near the sim card for 2 minutes, then tried to turn it on again, still, it does not turn on.

i also tried using PCC but it does not detect my phone

until now i still cant turn on my phone please help me

Re: Sony Xperia C4 Hanged during update, Now I cant Turn it on!! I NEED HELP PLEASE!!!!

Uliwooly — Thu, 28 Jan 2016 03:11:22 GMT

@s4int4ng3r

I'm sorry to hear that, you might have to contact your Local support

were you charging the phone with a wall charger or computer?

Re: Sony Xperia C4 Hanged during update, Now I cant Turn it on!! I NEED HELP PLEASE!!!!

s4int4ng3r — Thu, 28 Jan 2016 03:18:52 GMT

wall charger

Re: Sony Xperia C4 Hanged during update, Now I cant Turn it on!! I NEED HELP PLEASE!!!!

amit_rocking87 — Thu, 28 Jan 2016 05:56:30 GMT

red LED light coming while charging phone ?

Re: Sony Xperia C4 Hanged during update, Now I cant Turn it on!! I NEED HELP PLEASE!!!!

Christofer — Thu, 28 Jan 2016 10:20:50 GMT

Hi @s4int4ng3r,

I'm afraid that it seems like you have tried most of what you can try on your own at this point. If your device shows no signs of life even after charging it for a couple of hours, and if you have tried a software repair using PC Companion as well, then you should get in touch with your Local support team for more information on how to get your device sent to one of our authorised service centers.

Re: Sony Xperia C4 Hanged during update, Now I cant Turn it on!! I NEED HELP PLEASE!!!!

Przemoprzemo — Thu, 28 Jan 2016 12:02:16 GMT

It hapens to me , after update 2 days ago im have brick now Wenn im try to get support from UK they tell me that model is no suportet in UK . im buy it from johnlewis so i Thing im will give it back. im try PC companion software on 2 difrent pc win 7 and winxp but im geting 0x0000000064 error xperia working jest i flash modę but im cat flash it so im can jutst say big thanks for Sony for realising stupod update without checking it

Re: Sony Xperia C4 Hanged during update, Now I cant Turn it on!! I NEED HELP PLEASE!!!!

Przemoprzemo — Thu, 28 Jan 2016 12:15:23 GMT

And me phone not hanged during update ,update was smooth

Re: Sony Xperia C4 Hanged during update, Now I cant Turn it on!! I NEED HELP PLEASE!!!!

s4int4ng3r — Fri, 29 Jan 2016 01:57:32 GMT

yes! red light still turning on

Re: Sony Xperia C4 Hanged during update, Now I cant Turn it on!! I NEED HELP PLEASE!!!!

amit_rocking87 — Mon, 01 Feb 2016 10:38:06 GMT

OK Charge your phone for 3hrs and then check .. looks like (might be) your motherboard is ok if your getting red light.

are you famillier with flashtool?

Re: Sony Xperia C4 Hanged during update, Now I cant Turn it on!! I NEED HELP PLEASE!!!!

Christofer — Mon, 01 Feb 2016 14:52:26 GMT

@s4int4ng3r If you are still unable to perform the software repair even after charging the phone for a couple of hours then you should get in touch with your Local support team for information on how to proceed with getting the phone examined further/repaired.

@Przemoprzemo I'm sorry to hear that. For a repair to be possible and for the warranty to be valid the specific model needs to have been released in the country in question. I agree that you would do best in reaching out to your retailer in this case.