topic Re: Sony ZL unlock problems in XPERIA archive

Sony ZL unlock problems

fgampel — Wed, 27 Jan 2016 18:53:27 GMT

Hi to all...

I'm having a problem with my Xperia ZL, i bought it with a company "Personal Argentina", after a year i requested the unlock code, now i entered the unlock code and the phone apparently was unlocked.

But, when i insert a sim card of another company it did't get service from the other carrier...

in the Service menu, *#*#7378423#*#*, in the simlock section, it figures as unlocked NETWORK [ ] ....

If i insert a sim card of Personal Argentina it works, but with other companys no. Could you help? there ir another place where i have to unlock the phone?

Thanks in advance

Re: Sony ZL unlock problems

Uliwooly — Wed, 27 Jan 2016 22:32:02 GMT

@fgampel

You have two options, either through that network or buy the code online.

Re: Sony ZL unlock problems

_alexdon_ — Wed, 27 Jan 2016 22:35:07 GMT

You should read this thread:

/t5/Xperia-E3/sony-xperia-e3-zero-attempts-hard-lock/m-p/1086375#M1981

Re: Sony ZL unlock problems

Jake-SonyXperia — Thu, 28 Jan 2016 01:22:36 GMT

Hi fgampel,

Welcome to the community,

When you put the SIM from another company in the phone, does it ask you to input a network unlock code when you start it up?

Or does it simply load and have no reception?

Re: Sony ZL unlock problems

fgampel — Thu, 28 Jan 2016 12:08:41 GMT

Hi, uliwooly, i've already entered the unlock code that the provider of the phone gave to me. And the celphone accepted it.... now in service Menu there is no SimLock.... Network []

Re: Sony ZL unlock problems

fgampel — Thu, 28 Jan 2016 12:13:24 GMT

Hi Jake, thanks for your answer.

No, it simply load all okay but have no reception of that carrier (of any carrier that is not the original carrier)...

at first time i powered on the phone asked to me for network unlock code, then i input the code that the original carrier gave to me and the cellphone accepted it. Now if you go to service menu there is no simlock present, but anyway the cell have no reception of any other carrier...

could you help me?

thanks in advance

Re: Sony ZL unlock problems

fgampel — Thu, 28 Jan 2016 12:16:48 GMT

Hi Alexdon, thanks for your answer, but that isn't my problem.

i've already unlocked the phone with de network unlock code that gave me the precius carrier and the cellphone accepted it, actually there is no SimLock present in service menu.

Anyway the phone doesn't get signal of another carriers.

Re: Sony ZL unlock problems

Uliwooly — Thu, 28 Jan 2016 17:45:05 GMT

@fgampel

That's quite odd, are you using a new SIM card or an old SIM card? is it possible that you can borrow other SIM cards?

Re: Sony ZL unlock problems

Jake-SonyXperia — Thu, 28 Jan 2016 23:26:51 GMT

That is definitely strange, it is possible that the network carrier you are trying to use may not cater to the frequency bands available through the device, but that would not likely be the case.

I agree with @uliwooly can you please try an alternative SIM, maybe one not related to the network you want to use?

Re: Sony ZL unlock problems

fgampel — Fri, 29 Jan 2016 20:52:23 GMT

Hi Uliwooly, yes there is a new SIM card, i already tried with a new one and with another 3 olders of another companies, and doesn't work.

Thanks anyway

Re: Sony ZL unlock problems

fgampel — Fri, 29 Jan 2016 20:56:51 GMT

Hi Jake, no, the fraquencies in Argentina are the same for the 3 carriers (Personal - Claro - Movistar), the phone was originally at Personal, now it is unlocked, but doesn't work with Claro neither Movistar

i've already called to the 3 carriers asking for a solution but no luck, they say that my phone is the problem.

My phone says bootloader unlock allow: NO, cuold it be a part of the problem?

thanks in advance

Re: Sony ZL unlock problems

Uliwooly — Sat, 30 Jan 2016 01:48:27 GMT

@fgampel

You can't unlock the bootloader because the phone was locked to a carrier/network branded, and they requested for the bootloader to be permanently locked, but that has nothing to do with this problem.

I don't think it'll make a difference but you could repair the phone with PCC and if that doesn't work, contact your Local support

software repair

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Sony ZL unlock problems

fgampel — Mon, 01 Feb 2016 11:32:34 GMT

Hi @uliwooly, i've already tried to repair software, in fact i already replaced the original firmware (with bloatware of personal) with the free firmware, and no changes =/ no luck =S

And the worst part? In Argentina there isn't a Local Support =(

Thanks anyway.

Re: Sony ZL unlock problems

Uliwooly — Thu, 04 Feb 2016 21:52:53 GMT

@fgampel

where did you bought this phone?

Re: Sony ZL unlock problems

fgampel — Thu, 04 Feb 2016 23:03:14 GMT

Hi @uliwooly

I bought the phone at Telecom Personal Argentina, i've already talked with personal and they said me that the code that they gave me is valid and no more help than that. =/

Thanks

Re: Sony ZL unlock problems

Uliwooly — Thu, 04 Feb 2016 23:09:05 GMT

@fgampel

I'm out of ideas, you might want to check on the XDA forum.