topic Re: camera issue when flash on in XPERIA archive

camera issue when flash on

xperiaz14 — Wed, 18 May 2016 05:33:58 GMT

2 days ago I bought Xperia z3 (D6603) from local market it was on lollipop 5.1.1. everything is working fine except camera. when I on the flash light the set becomes overheating and pictures are not clear. given below the sample picture. when I off the flash the camera works perfectly.

Re: camera issue when flash on

CameronT — Wed, 18 May 2016 05:53:27 GMT

Hi @xperiaz14,

Do you have a case or screen protector on the device?

Re: camera issue when flash on

xperiaz14 — Wed, 18 May 2016 05:58:40 GMT

yes i have applied protectors on both sides but camera and flash light portions are free.

Re: camera issue when flash on

CameronT — Wed, 18 May 2016 06:00:31 GMT

@xperiaz14,

It is possible that, even if they are uncovered, the flash is reflecting the light from the protectors. As a test, could you please remove the back protector and see if it makes any difference?

Re: camera issue when flash on

xperiaz14 — Wed, 18 May 2016 06:10:42 GMT

here are some other sample pictures

Re: camera issue when flash on

xperiaz14 — Wed, 18 May 2016 06:15:19 GMT

the second picture is taken after removing the back protector. when flash light off the picture becomes clear here is the sample.

Re: camera issue when flash on

CameronT — Wed, 18 May 2016 06:16:00 GMT

@xperiaz14,

Is there any dirt, dust or scratches on the camera lens?

Re: camera issue when flash on

xperiaz14 — Wed, 18 May 2016 06:36:49 GMT

there is no scratch or dirt on camera

Re: camera issue when flash on

xperiaz14 — Wed, 18 May 2016 06:40:03 GMT

today I repaired my z3 via pc companion. it took more than 2 hours to repair but still facing the similar issue.

Re: camera issue when flash on

xperiaz14 — Wed, 18 May 2016 08:10:58 GMT

Is it hardware issue or some kind of software problem.

Re: camera issue when flash on

Patrik — Wed, 18 May 2016 09:41:06 GMT

Hi @xperiaz14

I am not sure if it's related to the software or the hardware but if a software repair did not help I advice you to send your phone in to an authorized service center for further investigation. For more information contact your local support.
http://support.sonymobile.com/global-en/contactUs/

Re: camera issue when flash on

lokrsw — Wed, 18 May 2016 09:51:10 GMT

Check if back glass is not sticking up little bit near the camera lenses, also cover camera lens and make picture if flash light is present propably theres no gasket between camera lens and back glass.

Re: camera issue when flash on

xperiaz14 — Wed, 18 May 2016 12:04:03 GMT

after removing all the protectors. I am still facing camera problem here are recent pictures the first one is with flash light on and the second picture is without flash light

Re: camera issue when flash on

Uliwooly — Wed, 18 May 2016 18:40:31 GMT

@xperiaz14

That's a hardware issue.

Re: camera issue when flash on

xperiaz14 — Thu, 19 May 2016 04:54:17 GMT

if it is a hardware issue so anybody tell me about the location of local sony customer support center. I have tried my best to find out sony customer care in karachi city but did not find it. I am very much disappointed from this flashlight problem. otherwise each and every thing is working perfect after marshmellow update. I am not agree to go to local repairing center.

Re: camera issue when flash on

Uliwooly — Thu, 19 May 2016 18:16:39 GMT

@xperiaz14

You can look up on this list >>>> Local support

Re: camera issue when flash on

xperiaz14 — Fri, 20 May 2016 07:55:50 GMT

there is no option of Pakistan in select a country menu

Re: camera issue when flash on

Uliwooly — Fri, 20 May 2016 18:52:17 GMT

@xperiaz14

You will need to contact the seller.

Re: camera issue when flash on

xperiaz14 — Mon, 23 May 2016 06:04:34 GMT

still I am facing flash light problem. yesterday I was playing Alto's adventure on my mobile after 15 minutes of gameplay rear glass suddenly cracked itself. the phone was not so much heatup. poor glass quality. I just wasted 21000 pak rupee (around $ 210) on it.

Re: camera issue when flash on

Uliwooly — Wed, 25 May 2016 01:21:15 GMT

@xperiaz14

I'm sorry to hear about your issue, but based on your previous posts you can tell there's a hardware issue with your phone, perhaps the back was already cracked and you didn't noticed and/or it has lifted which explain why the flash was leaking and creating the problem, perhaps the battery has expanded due to been in contact with water, there are myriad reasons, but the glass can't crack on it's own.

Contact your Local support or the seller.