topic Re: Notification Panel drops down and disturbs call in XPERIA archive

Notification Panel drops down and disturbs call

Ryverdeep — Fri, 18 Dec 2015 11:28:44 GMT

Of late nearly every time I make a call I have a problem with the notification panel. For some reason it seems to drop down seconds after the call has begun and inexplicably, the person I am speaking to can no longer hear me. I cannot understand how this is even possible. After I clear the panel sometimes I can be heard. Other times I have to shake the phone and push buttons.
Does anyone have any idea what is causing this and how it can be fixed.

Re: Notification Panel drops down and disturbs call

Hampus — Fri, 18 Dec 2015 12:54:20 GMT

Hi,

Do you see when the notification panel drops down or does this happen when you put the phone next to your ear?

Re: Notification Panel drops down and disturbs call

Ryverdeep — Fri, 18 Dec 2015 13:59:06 GMT

It happens after I've put the phone to my ear. Once I've realized whoever is on the other end can't hear me, I pull the phone away and then after the screen turns back on I see the panel has dropped.

Re: Notification Panel drops down and disturbs call

Hampus — Fri, 18 Dec 2015 15:48:49 GMT

Do you experience the same behaviour if you boot the phone into safe mode?

Re: Notification Panel drops down and disturbs call

Ryverdeep — Fri, 18 Dec 2015 19:00:36 GMT

I haven't tried safe mode

Re: Notification Panel drops down and disturbs call

Ryverdeep — Sat, 26 Dec 2015 00:22:28 GMT

After trying safe mode several times over the last week I haven't had the problem.

Re: Notification Panel drops down and disturbs call

santhire — Mon, 28 Dec 2015 14:25:27 GMT

Then it must be a bug with third party app

Re: Notification Panel drops down and disturbs call

Ryverdeep — Mon, 28 Dec 2015 15:19:48 GMT

How can I find out which app is causing this problem.

Re: Notification Panel drops down and disturbs call

Hampus — Tue, 05 Jan 2016 08:08:37 GMT

Unfortunately, it can be a bit tricky to find out which app that cause this. You said that you clear the panel and then you can be heard, do you have any specific notifications when this happens? For example if you have some kind of call recorder installed that you see in the notification field etc.

Re: Notification Panel drops down and disturbs call

Ryverdeep — Tue, 05 Jan 2016 13:40:12 GMT

What appears are existing notifications and sometimes the panel is clean. Clearing the panel works some of the time, I find that pressing the mute or speaker button helps to restore sound. There is no recording app.