topic Re: M5 frontera camera problem in XPERIA archive

Front camera does not work

Crab1990 — Thu, 17 Dec 2015 00:08:18 GMT

Hey, I have a Xperia M5 and I have roughly a week with it. Both cameras had been working kind of well, with a little bit of focusing problems. But today, the front camera just stopped working. I forced stop both camera apps and cleared their data, and then restarted the phone. I did that like 10 times, and since it didn't work I had to restore it. I lost valuable data and had to configure everything from scratch. The front camera is still not working. I doubt it's a hardware issue, since the phone is in very good conditions and I have very little time with it. I'm disappointed because one of the things why I decided to buy this phone was because of the cameras, and I didn't want to regret not buying a Motorola phone again. I don't know if someone in my city can repair it (if it's a hardware problem). Can ant of you give me some advice please? I really trust Sony because I know it's a pretty good company, but thus phone has given me a lot of trouble. By the way, the rear camera works fine, but when I switch to the front one the screen appears black, and after a while it either says "camera not available" or "unknown error".

Re: M5 frontera camera problem

CameronT — Thu, 17 Dec 2015 00:13:23 GMT

Hi Crab1990,

Welcome to the community!

I'm sorry to hear about your experience with your phone. When you say you restored the phone, did you do a software repair?

If you've done that already, contact your local Sony support team using the link in my signature.

Re: M5 frontera camera problem

Crab1990 — Thu, 17 Dec 2015 03:14:44 GMT

Thanks! I'll try that I'll let you know if the problem is gone

Re: M5 frontera camera problem

Crab1990 — Thu, 17 Dec 2015 15:59:58 GMT

Hi, I just did a software repair today and it didn't work I'm going to contact Sony. Thanks for your attention. It said "unknown error" when I switched to the front camera.

Re: M5 frontera camera problem

CameronT — Thu, 17 Dec 2015 22:14:17 GMT

That's unfortunate It might be a hardware issue. Hopefully your local Sony repair centre can fix this up for you.

Best of luck!

Re: Front camera does not work

Crab1990 — Fri, 18 Dec 2015 01:37:51 GMT

Thank you! I hope everything turns out well.