topic Re: Call log not show in XPERIA archive

Call log not show

Moathmalek85 — Wed, 16 Dec 2015 06:19:33 GMT

Hello I face an issue
Every time when I restart my mobile
The phone not show on call log and it's take a long time to show and if it show its show by number not by name and if any body call me at this time I can't hear he's voice
Some time it's take 1 hour to 4 hour to I can see my contacts and call log

Re: Call log not show

Hampus — Wed, 16 Dec 2015 12:04:41 GMT

Hi,

I suggest that you boot the phone into safe mode to see if same behaviour appear. Also, do you have the possibility to try another SIM-card?

Re: Call log not show

Moathmalek85 — Fri, 18 Dec 2015 10:24:38 GMT

Thank you sure how I can log in to safe mode on z3 d6633

Re: Call log not show

Moathmalek85 — Fri, 18 Dec 2015 10:38:18 GMT

I was log I with safe mode and same issue

Re: Call log not show

Hampus — Fri, 18 Dec 2015 15:55:30 GMT

Okay, what if you boot the phone without SIM-card, does the same thing happen?

Re: Call log not show

Moathmalek85 — Fri, 18 Dec 2015 16:51:26 GMT

If it from sim card what I have to do ??

Re: Call log not show

Moathmalek85 — Sun, 20 Dec 2015 23:01:18 GMT

I'm try without sim card abd also with safe mode and steal laging

Re: Call log not show

Moathmalek85 — Fri, 25 Dec 2015 19:04:14 GMT

؟؟؟؟؟

Re: Call log not show

Hampus — Tue, 05 Jan 2016 07:58:06 GMT

When you see the call log, could you try to clear it? You can do it by pressing the menu button (top right corner in the call log) > Clear call log, to see if this can help.

Otherwise, I suggest that you perform a software repair using PC Companion on your phone via PC Companion. This will reinstall the latest software available for your phone. When the software repair is done, I would suggest that you wait to restore any backup to see if same behaviour appear.