topic Re: Cracked screen! in XPERIA archive

Cracked screen!

Cfletch — Fri, 22 Jan 2016 20:21:19 GMT

Have been told to download all photos and videos from the phone, before sending off to get the screen fixed. Was told that the phone would automatically download once plugged into a laptop/pc. The laptop keeps saying that there is no data on the phone?!? We cannot use/access the menu due to the screen being cracked. Advice needed please.

Re: Cracked screen!

Uliwooly — Fri, 22 Jan 2016 20:43:54 GMT

The computer won't automatically download your data. If the screen still works you can use a USB OTG cable and connect a mouse

Re: Cracked screen!

Cfletch — Fri, 22 Jan 2016 21:00:42 GMT

Thank you for your advice, but unfortunately the screen is cracked, so we can't even unlock the phone.

Re: Cracked screen!

Uliwooly — Fri, 22 Jan 2016 21:29:24 GMT

@Cfletch

I understand, my suggestion was assuming that maybe the digitizer was cracked but not the LCD, with that said, if the phone had a pin lock/password/pattern lock you won't have access to the files on the internal storage

Re: Cracked screen!

hocus-pocus — Mon, 25 Jan 2016 19:58:49 GMT

Hi ,

did you have any luck unlocking your phone , Im having the same problems .

amanda

Re: Cracked screen!

Unsatisfide — Mon, 25 Jan 2016 21:07:39 GMT

My Sony z3 screen cracked by itself inside a protective case on charge overnight, never been dropped or damaged in anyway and they won't fix it under warranty and expect me to pay over £130 wat is going on??

Re: Cracked screen!

Uliwooly — Mon, 25 Jan 2016 21:43:42 GMT

@Unsatisfide

I'm sorry to hear that but a phone can't crack on it's own, you can post pictures of your device, perhaps we can find the point of impact

Re: Cracked screen!

Unsatisfide — Tue, 26 Jan 2016 07:45:42 GMT

Sony still has my device ask them for pictures they have yet to send me an engineers report or anything just a quotation!! The 2 days leading up the the Self Cracking Screen Z3 it was overheating so much it was almost burning my leg through my work trousers!! Hundreds of other people had the same problem.

Re: Cracked screen!

Unsatisfide — Tue, 26 Jan 2016 08:23:05 GMT

Please feel free to type in (Sony z3 Screen crack by itself) into any internet search engine of your choice.

Re: Cracked screen!

Uliwooly — Tue, 26 Jan 2016 20:02:21 GMT

@Unsatisfide

There's a lot of people who have replied to such post, just like if you search the same but with iphone, LG, samsung, etc. cracked screens its the number one repair on smartphones, of course its a lot easier for a user to say, oh my phone self cracked instead of saying I dropped the phone and it cracked, warranty wouldn't covered the later, unless you have damage protection insurance, with that said, you don't have to convince me or anyone, you can search the forum around and you will see when users have uploaded their pictures, you can see the point of impact. this is a user based forum, just stay in contact with your Local support

Re: Cracked screen!

Unsatisfide — Tue, 26 Jan 2016 20:56:23 GMT

I dropped my previous z3 with no cover and paid £260 for a new screen my own stupidity, so wen I got it back I bought the best z3 cover money can buy and a screen protector to eliminate this problem. I never once dropped it or damaged it truthfully, The device was overheating 2 days prior to the crack could this not of caused stress to the device?? Money is irrelevant to me and I could replace this device in a second, I just want answers because this is no fault of my own.

Re: Cracked screen!

Uliwooly — Tue, 26 Jan 2016 22:01:42 GMT

You will have to contact Sony directly as this is a user based forum.