topic Re: Z3 cannot access emails in XPERIA archive

Z3 cannot access emails

Marmaduke76 — Mon, 04 Apr 2016 12:49:45 GMT

Hi, wondering if anyone can help. A couple of months ago I was no longer able to access my emails through my phone (stil can't) , get a "wrong password" notification every time I try. Then this morning the same thing happened when I tried to open Facebook, I am able to carry on using same password on my iPad and laptop but not phone, any ideas would be helpful.

many thanks

Re: Z3 cannot access emails

MarlonUk1 — Mon, 04 Apr 2016 13:05:07 GMT

are you using the stock email app? try to clear data of the email app. settings>apps>email app>clear data

try to check your keyboard settings maybe it uses autocorrect on the password, though unlikely.

try to change your password on PC browser. then make sure your device is syncing properly, then try to access it again on the email app/

Re: Z3 cannot access emails

Marmaduke76 — Mon, 04 Apr 2016 13:15:54 GMT

I have just looked in App's and there isn't any email app there.

Re: Z3 cannot access emails

MarlonUk1 — Mon, 04 Apr 2016 13:27:08 GMT

how do you acess your email on your device?

the app is called "email" with a white envelpope icon

Re: Z3 cannot access emails

Marmaduke76 — Mon, 04 Apr 2016 13:55:18 GMT

I can't access them, every time I try to log in it says " we don't recognise your details"! But like I say I can log in ok from all my over devices, I can't find anything at all in the apps.

Re: Z3 cannot access emails

MarlonUk1 — Mon, 04 Apr 2016 14:08:52 GMT

are you using the gmail app ? or just on the chrome browser?

Re: Z3 cannot access emails

Marmaduke76 — Mon, 04 Apr 2016 14:21:26 GMT

Chrome (to try and access Btinternet). But now today I can't log into Facebook either from my phone, again it won't recognise my details.

Re: Z3 cannot access emails

MarlonUk1 — Mon, 04 Apr 2016 14:50:25 GMT

ok then try to clear data of chrome. settings>apps>chrome>clear data

is your keyboard filling up the data on the input fields?

try to reset your keyboard settings, settings>apps>xperia keyboard>clear data.

you can try to request desktop site on chrome. Chrome> 3 dots> check request desktop site

Re: Z3 cannot access emails

Marmaduke76 — Mon, 04 Apr 2016 15:02:30 GMT

Tried all that (including adding the keyboard) but still no luck, thanks for your help though, much appreciated.

Re: Z3 cannot access emails

CameronT — Tue, 05 Apr 2016 01:49:59 GMT

@Marmaduke76,

Do you experience the same issues in safe mode?