topic Stuck at Boot Loop in XPERIA archive

Stuck at Boot Loop

SerGrey — Fri, 04 Mar 2016 21:07:16 GMT

My Sony Xperia C3 permanently restarts at "SONY" logo.

At recovery screen I push "wipe data/factory reset", then "yes", wipe succesful, but still restarts.

I tried Update through Sony PC Companion. Doesn't help, cause before the loading data to the phone an error "sony update engine failure (error 0x00000064)" appear.

In addition, if choose "backup user data" in recovery menu there will be "Error: Mount /data error."

I really don't understand what should I do.

Re: Stuck at Boot Loop

Uliwooly — Fri, 04 Mar 2016 21:21:58 GMT

@SerGrey

remove both SIM and SD cards and try to restart the phone

Also check this post

/t5/PC-Mac-Software/sony-update-engine-failure-error-0x00000064/td-p/1072990/highlight/false

Re: Stuck at Boot Loop

SerGrey — Fri, 04 Mar 2016 21:41:56 GMT

Thank you for your message. But SIM and SD card removed before.

This topic I read twice before post my message. I have Windows 7 64bit. HDD have more than 15 GB free space.

I know that it seems like "downloading" problems, but I suppose error apears just after finishing of downloading (I see, that trafic speed decrease, than after that runs some processes, then error appears.

Now, I tried another PC, with Windows XP (SP3) - all the same, after download, appears "Updating" status and error.

In addition: Just before the wiping there was "error while encripting the information, please reset your phone".

Re: Stuck at Boot Loop

Uliwooly — Fri, 04 Mar 2016 22:10:51 GMT

@SerGrey

Could you test a different computer?

Re: Stuck at Boot Loop

SerGrey — Fri, 04 Mar 2016 22:13:43 GMT

I tryed another laptop with Win XP, results are the same.

For info,

Re: Stuck at Boot Loop

Uliwooly — Fri, 04 Mar 2016 22:18:34 GMT

@SerGrey

I can't see the picture until its approved by a moderator.

Re: Stuck at Boot Loop

Uliwooly — Fri, 04 Mar 2016 22:27:14 GMT

@SerGrey

Got your message but I can't see it, you could wait or upload it to box, dropbox, etc and post the link here.

Re: Stuck at Boot Loop

SerGrey — Fri, 04 Mar 2016 22:31:06 GMT

https://dl.dropboxusercontent.com/u/101568336/finished.png

Re: Stuck at Boot Loop

Uliwooly — Fri, 04 Mar 2016 23:18:29 GMT

@SerGrey

Do you have antivirus or a firewall?

Re: Stuck at Boot Loop

Nabeel — Sat, 05 Mar 2016 05:25:09 GMT

Try changing the language on your PC to English because that has proved to help a lot of users here on the forum.

Your phone should be switched off while connecting to PC Companion. So you need to force shutdown your device like shown below

To force the device to shut down

Detach the cover of the micro SIM card slot.
Using the tip of a pen or a similar object, press and hold down the OFF button until the device shuts down.

Once the device switches off, charge your phone for atleast 1 hour and then prepare the PC Companion. Connect your phone only when asked ( make sure it's switched off before connecting)

All the best.

Re: Stuck at Boot Loop

SerGrey — Sat, 05 Mar 2016 08:18:46 GMT

I try US language, didn't helps.

I really can't switch off my phone. I found hole "reset" at the back of devise (see picture). I hold it, but phone still continue to restart.

https://dl.dropboxusercontent.com/u/101568336/RESET.jpg

Re: Stuck at Boot Loop

SerGrey — Sat, 05 Mar 2016 08:58:45 GMT

uliwooly

Firewall switched-off.

Nabeel

Changing Language did'n helped.

Re: Stuck at Boot Loop

Uliwooly — Sat, 05 Mar 2016 20:29:41 GMT

@SerGrey

You might have to contact your Local support

Re: Stuck at Boot Loop

SerGrey — Sat, 12 Mar 2016 09:41:40 GMT

I sent my device to service center. Pending solution.

Re: Stuck at Boot Loop

Uliwooly — Mon, 28 Mar 2016 04:50:42 GMT

@SerGrey

Keep us updated

Re: Stuck at Boot Loop

SerGrey — Mon, 28 Mar 2016 19:26:01 GMT

Not ready yet

Re: Stuck at Boot Loop

SerGrey — Fri, 14 Oct 2016 05:53:46 GMT

Just to keep you informed. I back my device to service center and they didn't fix it. So I do refund and bought another phone. I bought "BQ". It is better!

My recommends to all to buy anything, but not SONY.

Re: Stuck at Boot Loop

AutumChris — Sat, 15 Oct 2016 11:58:44 GMT

After scoutings and discussions, the last good phone Sony will ever make is the Z3. All others are inferior