topic Re: Fingerprint recognition problem! in XPERIA archive

Fingerprint recognition problem!

alapiere — Mon, 14 Dec 2015 09:39:42 GMT

I have a serious problem with the Z5.
I'm not the only one to experience this problem.

There is a Youtube video that explains the problem

https://www.youtube.com/watch?time_continue=1&v=pa7wT8DgLas

I think this article summarizes exactly my situation:

http://www.phonesreview.co.uk/2015/11/27/sony-xperia-z5-premium-fingerprint-feature-problems-reported/

Thank you kindly find a solution.
Until now, technical support asks me to do testing, but I'm not a tester! Sony has enough phones to find a solution

Re: Fingerprint recognition problem!

SebastianD — Mon, 14 Dec 2015 10:35:20 GMT

The scanner works awesome here.

In the only scenario you'll have some problems is when your finger is sweaty. The sensor won't detect your fingerprint if it's weat.

Re: Fingerprint recognition problem!

alapiere — Mon, 14 Dec 2015 10:37:51 GMT

No, I do not agree with this answer. Even when my fingers are clean, it does not always work! When the problem occurs, it sometimes lasts for more than one hour. My fingers do not sweat for 1 hour!

Re: Fingerprint recognition problem!

Paddy1 — Mon, 14 Dec 2015 10:38:37 GMT

I have the same Problem with my Xpz5.

Ive also performed the repair software. Please Please bring an update for the Issue.

Since the last update, it´s just annoying.

Re: Fingerprint recognition problem!

SebastianD — Mon, 14 Dec 2015 10:56:59 GMT

Well I wasn't saying it works awesome in every cases. Just in my case. I only have problems when my finger is sweaty (which happens a lot of times during the day).

One tip is to add many fingers using the same thumb, one pushing soft, one pushing hard, etc.

Re: Fingerprint recognition problem!

alapiere — Mon, 14 Dec 2015 10:58:38 GMT

You confirm to me that the software repair has solved your problem? The problem is never returned? Since when did you make this repair?

Re: Fingerprint recognition problem!

alapiere — Mon, 14 Dec 2015 10:59:28 GMT

I added the same finger 3 times, it changes nothing. When the player wants more, he accepts no footprints (reminder)

Re: Fingerprint recognition problem!

Shardlake — Tue, 15 Dec 2015 14:37:07 GMT

No issues with my device. Is the sensor clean?

You could try a reboot. If not take it to the shop and show them, perhaps someone there can see if you are doing something wrong.