topic Re: Automatically Shutdown at night? in XPERIA archive

Automatically Shutdown at night?

firexpire — Thu, 10 Dec 2015 10:45:31 GMT

Hi there,

i woke up that morning and after i drank my coffee i checked my battery-process in battery options.

I saw, that my Z3 was shutted down by itself and it costs 10% battery-life!

Scrennshot is attached.

Does the Z3 do some optimize processes some nights?

I dont understand it.

Moreover as you can see in the picture, is wlan wile that shutdown active!

11 pm - 2 am was the selfshutdown. Thats the best i can guess from the picture.

Someone can help me?

kind regards!

Re: Automatically Shutdown at night?

Uliwooly — Thu, 10 Dec 2015 20:07:05 GMT

@firexpire

That's most likely an app acting up.

repair the phone with PCC and report back

safe mode

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Automatically Shutdown at night?

Zero3hero — Thu, 10 Dec 2015 20:54:37 GMT

@firexpire

HI there. What Is happening to your phone is referred to as a soft boot, random rebooting, stealthy reboot etc. This is an issue that has been happening for quite a while now and for some reason it is reported to happen more overnight than any other time of the day. I have a feeling it's related to firmware update.

Re: Automatically Shutdown at night?

firexpire — Fri, 11 Dec 2015 12:11:28 GMT

i have installed the pcc.

But when i click at repair, it says that it will delete all my data?

what am i doing wrong?

Re: Automatically Shutdown at night?

Uliwooly — Fri, 11 Dec 2015 14:47:30 GMT

@firexpire

that's correct, PCC will delete everything on your phone.

Re: Automatically Shutdown at night?

firexpire — Sun, 13 Dec 2015 20:15:05 GMT

@uliwooly

Repairing doesnt solve the problem

i contacted the sony support.

but there are many other users who have got that kind of problem.

i got that problem last night again. it takes now more than 4 hours!

But it has taken only 5% of my battery.

i dont know whats wrong.

*hope4android6*

Re: Automatically Shutdown at night?

Uliwooly — Sun, 13 Dec 2015 20:53:44 GMT

@firexpire

I still can't recreate your issue, you should send your phone to get inspected.

Re: Automatically Shutdown at night?

VigneshXperiaS — Tue, 15 Dec 2015 19:47:39 GMT

Hello, This stealth reboot thing happened for my Z3 too..

This seems to be happening during days at certain scenarios in which you update an app or move it from Internal to External memory.

Can't exactly figure it out though. Only from 5.1 update. But this is certainly NOT frequent.

Re: Automatically Shutdown at night?

firexpire — Tue, 15 Dec 2015 21:42:09 GMT

today again.

but much bigger than before.

yes i do also move apps to external sd card.

but why is that a problem for xperia?

i dont get the problem i just cant figure it out.

did you tried a factory reset or repair with pcc?

Re: Automatically Shutdown at night?

Zero3hero — Tue, 15 Dec 2015 22:53:32 GMT

It's completely random. I haven't had a reboot in a week so far. Really strange though.

Re: Automatically Shutdown at night?

Uliwooly — Thu, 17 Dec 2015 22:01:35 GMT

@firexpire

I would say keep a log w/ the screenshots and contact your Local support

Re: Automatically Shutdown at night?

MarkMRL — Mon, 21 Dec 2015 00:19:25 GMT

Looks like the same random reboots me and other people are getting. This seems to be a widespread issue, I'm starting to think that every z3 is affected but only a few more attentive users notice it. It has been going on for multiple firmware updates too. Sony should really investigate this issue, but alas, they remain silent.

If your retailer allows it, I recommend returning the phone and getting another brand.

Re: Automatically Shutdown at night?

MarkMRL — Mon, 21 Dec 2015 00:24:31 GMT

By the way, uliwooly, to recreate the issue all you have to do is use the phone normally and monitor the system incidents in diagnostics and the battery graph. Use your phone for 10 days or so WITHOUT EVER REBOOTING IT MANUALLY, and keep checking the diagnostics, it will surely reboot during that time. If it doesn't reboot once in ten days, post a screenshot demonstrating you went 10 days without a reboot.

Re: Automatically Shutdown at night?

Uliwooly — Tue, 22 Dec 2015 07:06:48 GMT

@MarkMRL

I restarted the device earlier today before reading your reply, I will keep you updated.