topic Re: Z5 overheating battery drain in XPERIA archive

Sony Xperia Z5 battery drain overheating

a00r — Sun, 28 Feb 2016 17:52:56 GMT

My Z5 cannot last longer than 6 hrs with normal use, it cannot even last on standby for more than 6 hours. I'm hoping it's just a software bug because since November my phone has been working flawlessly. It also changes very slowly and that's on quick charge using the official Sony charger that came with the phone. It won't even recognize on my pc when I plug it in.

Z5 overheating battery drain

Rnaidusa — Fri, 26 Feb 2016 13:27:44 GMT

My Z5 has been overheating when performing basic tasks. The battery also drains very quickly. I need to charge at least twice a day with normal usage and three times with heavy usage. I returned my initial unit. The second unit is giving me the same issues. I upgraded from a Sony Z3 compact where I reliability got a day and half of usage. Reading different user groups, this appears to be quite wide spread. Sony you still do not acknowledge this issue. I note the launch of the X performance series. Sony please offer exchanges to this phone. Presumably these issues have been fixed on snapdragon 820. Sony time to take accountability.

Re: Z5 overheating battery drain

Uliwooly — Fri, 26 Feb 2016 23:11:51 GMT

@Rnaidusa @a00r

We'll need more info to better assist you

charge the phone 100% use it as you normally would then once the battery reaches 10%

settings > power management > battery > take screenshots of:

1. the list
2. tap on the graph and take a screenshot
3. back > tap on the top 4 items on the list > take a screenshot of each

post them all here or upload the screenshots to box or dropbox or google drive or etc and post the link

Re: Z5 overheating battery drain

a00r — Sun, 28 Feb 2016 17:46:59 GMT

I am having the exact same issue

Re: Sony Xperia Z5 battery drain overheating

a00r — Sun, 28 Feb 2016 23:48:42 GMT

https://www.dropbox.com/s/rpzif2f6u8j79tc/Screenshot_2016-02-28-13-52-25.png?dl=0

Re: Sony Xperia Z5 battery drain overheating

a00r — Sun, 28 Feb 2016 23:49:24 GMT

https://www.dropbox.com/s/74ol5tikiv3qc8n/Screenshot_2016-02-28-13-52-38.png?dl=0

Re: Sony Xperia Z5 battery drain overheating

CameronT — Mon, 29 Feb 2016 00:22:25 GMT

Hi @a00r,

Welcome to the community

Do you have a third party battery manager installed?

I also notice there are a lot of apps in the background. I'm not fimiliar with all their icons but are there quite a few apps that you have constantly loaded?

Re: Sony Xperia Z5 battery drain overheating

a00r — Mon, 29 Feb 2016 00:30:20 GMT

I have whatsapp running, the next icon would the messaging app sony came with then the screenshot icon then a recent update to whatsnew from sony icon and then a snapdragon battery monitor app

Re: Sony Xperia Z5 battery drain overheating

a00r — Mon, 29 Feb 2016 00:35:22 GMT

so far I have charged the battery twice for today, now it's sitting at 22%, it was running flawlessly a couple days ago then after on update bam this happens, I wonder if it's a software issue, although I recently did a factory reset, also I notice the phone gets quit warm when charging, oh and also it does not recognize when I plug it into my pc, nothing happens, I hear the beep and nothing pops up on the phone neither pc, and I can only charge it using the charger

Re: Sony Xperia Z5 battery drain overheating

CameronT — Mon, 29 Feb 2016 00:43:11 GMT

@a00r,

In many cases battery managers actually end up draining more battery than they save, especially on lollipop. They close apps which android will automatically re-open, and the battery manager will close them again and so on. The cycle of opening and closing apps causes a large drain on the battery.

It could potentially be part of the issue. Are you able to perform uliwooly's test again, but with the phone in safe mode?

Re: Sony Xperia Z5 battery drain overheating

a00r — Mon, 29 Feb 2016 01:23:14 GMT

https://www.dropbox.com/s/kstio3yyjf73kzg/Screenshot_2016-02-28-21-12-41.png?dl=0

https://www.dropbox.com/home/Public?preview=Screenshot_2016-02-28-21-12-56.png

Here in safe mode

Re: Sony Xperia Z5 battery drain overheating

CameronT — Mon, 29 Feb 2016 01:36:23 GMT

@a00r,

EDIT: Just to be sure, did you perform the full test while it was in safe mode? As in use your device normally from 100% to 10% while in safe mode?

You can try running a software repair, but I think you will have to have the unit assessed by a repair agent. If the software repair does not work, contact your local support team to arrange a repair.

Re: Sony Xperia Z5 battery drain overheating

a00r — Mon, 29 Feb 2016 01:57:25 GMT

no, not from 100% to 10% in safe mode, while try that next

Re: Sony Xperia Z5 battery drain overheating

YoGem — Mon, 29 Feb 2016 05:41:07 GMT

Wait, you are using qualcomm battery guru, that app won't help you as it's for sure interfering with the xperia battery management, first of all uninstal Qualcomm Battery Guru then try to activate developer mode (settings, about phone, scroll down til the end and click several times build number until it say you are a developer now) then access developer options and click to process stats, check which one of the background/foreground app is running atypically 100% of times. An example: If you use Facebook don't be afraid if in the background it runs 100% of the time but be afraid if it does it in foreground.

Re: Sony Xperia Z5 battery drain overheating

a00r — Mon, 29 Feb 2016 06:00:10 GMT

Uninstalled it as it was doing nothing also booted into safe mode and the battery drain is still there, hasn't even been an hour and battery down to 80% quick charge doesn't work anymore neither can I connect to a pc it will not charge on pc only on the charger

Re: Z5 overheating battery drain

Rnaidusa — Mon, 29 Feb 2016 09:22:54 GMT

I attach the screen shots requested.

Re: Z5 overheating battery drain

Uliwooly — Mon, 29 Feb 2016 19:26:08 GMT

@a00r @Rnaidusa

As you can see there's something keeping your phone awake

Re: Z5 overheating battery drain

a00r — Mon, 29 Feb 2016 19:34:36 GMT

https://www.dropbox.com/s/yh13zv4vkas2ipk/Screenshot_2016-02-29-07-52-48.png?dl=0

https://www.dropbox.com/s/96twemrwpjqe6bn/Screenshot_2016-02-29-07-52-40.png?dl=0

Re: Z5 overheating battery drain

Uliwooly — Mon, 29 Feb 2016 20:53:35 GMT

@a00r

could you try once more with WiFi off ?

Re: Z5 overheating battery drain

CameronT — Mon, 29 Feb 2016 23:27:38 GMT

@a00r, Try the software repair, but if that doesn't help you might have a faulty battery, and will have to contact your local support team for a repair.

@Rnaidusa, As uliwooly said your phone is constantly awake, which would contribute to the large battery drain. It is very likely an app that is keeping your phone awake. Try the same tests in safe mode.