topic Re: New Update - Error Message in XPERIA archive

New Update - Error Message

Oli5 — Wed, 09 Dec 2015 16:38:29 GMT

I'm having major trouble with the new update on my Z3+. I upgraded to Android 5.02 this morning and my phone keeps coming up with the "Unfortunately Google Play Services has stopped" error message over and over again. Also my 4g has slowed down to a crawl (despite showing 4g next to my signal bar), my signal hasn't been higher than 2 bars all day, where it's normally full and a lot of my apps that use data aren't working at all - 9gag, maps etc.

If anyone could help, I'd be really happy. My phone is almost unusable at the moment.

Thanks in advance

Re: New Update - Error Message

Phy — Wed, 09 Dec 2015 18:20:46 GMT

Repair the phone with Sony PC Companion.
http://support.sonymobile.com/gb/tools/pc-companion/

Re: New Update - Error Message

John-BR — Thu, 10 Dec 2015 00:53:30 GMT

Hi @Oli5

Welcome to the community.

Here's how to run the repair on PC Companion:

Install and open PC Companion then select Support Zone.
Phone Software Update.
Start.
Repair Phone
Continue
Accept data removal
Next
Wait for prepare
Select Phone
Follow the connection steps

And Bridge for Mac:

Launch Bridge for MAC without the handset connected.
On the Main Window select "Xperia > Repair Xperia Device".
Ensure the phone is charged and select "Ok" in the following window.
Select Continue on the following page.
Wait until the initialising step is finished the continue as below.

6 . Select your model of phone from the list that appears

Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

You will want to start these processes with the phone powered off and disconnected from the PC.

Re: New Update - Error Message

Oli5 — Thu, 10 Dec 2015 07:50:28 GMT

I managed to fix it before reading any of this, but thanks for the help. If anyone is having the same problem,here's what to do:
Settings > Apps > Google Play Services > Uninstall Updates.

Then re-install when it prompts you to!

Re: New Update - Error Message

Phy — Thu, 10 Dec 2015 20:13:04 GMT

Cool. Thanks for letting us know.