topic Re: Phone stuck with red LED, won't turn on in XPERIA archive

Phone stuck with red LED, won't turn on

Sugna — Sun, 28 Feb 2016 08:56:10 GMT

I charged my phone overnight yesterday/today. And when i woke up today my phone was working fine.

I played a game on it and it was fine. I left it for an hour and came back to it.

I picked it up, dropped it from about a 5cm height onto a soft bed. It shut off and restarted, so i did it again, shut off again, and restarted. I did this 3 more times and it just stopped restarting. I plugged it in my computer, my computer reads it, dissconnects, then does that over and over again.

I plugged it into the wall, it showed the sony logo, turned off, showed the sony logo again.

Now everytime i plug it into the charger the LED light goes red and stays red. I left it on the charger for 3 hours, nothing happened. Left it off the charger for a few hours, still nothing.

PC companion can't read it, i've tried power button + Volume Down, etc etc etc

I've only had it for 4 months.

Re: Phone stuck with red LED, won't turn on

Uliwooly — Sun, 28 Feb 2016 09:16:25 GMT

@Sugna

I'm sorry to hear that, remove both SIM and SD cards and check if you experience the same

Re: Phone stuck with red LED, won't turn on

Sugna — Sun, 28 Feb 2016 23:27:26 GMT

Nothing

Still not working. Charged it over night. It's not turning on.

Re: Phone stuck with red LED, won't turn on

CameronT — Mon, 29 Feb 2016 01:00:05 GMT

Hi @Sugna,

Welcome to the community.

Even if PC companion can't read it, you should be able to do a software repair as it requires the phone to be turned off anyway. Give that a try and let us know the results.

Re: Phone stuck with red LED, won't turn on

Sugna — Mon, 29 Feb 2016 09:39:10 GMT

Tried it, and no luck

Re: Phone stuck with red LED, won't turn on

Uliwooly — Mon, 29 Feb 2016 19:30:22 GMT

@Sugna

I'm sorry to hear that, you might have to send your device to get repaired at your Local support which means that everything, including but not limited to your porn, will be deleted.

Re: Phone stuck with red LED, won't turn on

Sugna — Tue, 01 Mar 2016 00:58:31 GMT

i chucked my phone off the balcony about 4 times, i brang it back inside and it displayed the battery symbol for about a second. The red light is flashing now

Re: Phone stuck with red LED, won't turn on

Sugna — Tue, 01 Mar 2016 01:06:01 GMT

it did again. I think my babys back to life.

The battery might be completley draiend as the red light is having trouble staying a light, going dull etc. How do i get it to charge

Re: Phone stuck with red LED, won't turn on

Sugna — Tue, 01 Mar 2016 01:07:22 GMT

THe light is a dull blue colour now

Re: Phone stuck with red LED, won't turn on

CameronT — Tue, 01 Mar 2016 23:34:45 GMT

@Sugna,

I understand having issues like this can be frustrating, but I have to ask you to please refrain from multi-posting as it can obsure information for other users. If you need to add more information please edit your last post and add it. You can refer to the forum guidelines.

Uliwooly is right, and the only step you can take at this point is to contact your local support team and have them arrange a repair for you.

Re: Phone stuck with red LED, won't turn on

Sugna — Tue, 01 Mar 2016 23:37:20 GMT

But the LED at the top left is a dull blue, it has been a dull blue all night. I thought throwing it would knock it back into place or something, ya know?

Anyway, what do i do if the LED is blue, never seen that before

Re: Phone stuck with red LED, won't turn on

CameronT — Tue, 01 Mar 2016 23:43:25 GMT

@Sugna,

If force or impact has knocked something back in to place it would still indicate a physical issue. In order to be sure the issue will not persist or happen again your device will need to be assessed by an authorised repair agent.

Re: Phone stuck with red LED, won't turn on

Sugna — Tue, 01 Mar 2016 23:47:14 GMT

But what does the blue light mean???????????????