topic Re: Internal memory problem in XPERIA archive

Internal memory problem

Dani_283 — Sat, 07 May 2016 10:07:17 GMT

So my phone says I have 600 mb of free space in my Internal memory. However, when you see the picture or whatever it is ( I wish i could post it here but I don't see an option) on the top when you enter settings-->storage you can clearly see that more than half of the line is free...Also when you combine all those different parts of your memory apps,pictures and videos,downloads etc it doesn't add up to more than 4 gb of used space. I'm really not sure what's the problem here but I've noticed this problem long time ago when I had 2 gb free. It's like something is draining my internal memory, god that sounds stupid but I really don't know. Oh and I use 16 gb sd card and always transfer anything if it can be transferred. And I clear the cache regularly, I have clean master but I'm not sure if that app is helping at all. Thanks

Re: Internal memory problem

_alexdon_ — Sat, 07 May 2016 10:09:55 GMT

@Dani_283 To post a picture request desktop version of the forum.

If you have moved apps on the external card, their data is still stored in internal memory, so that could trick you a bit:

/t5/Software-Updates/Apps-moved-to-SD-card-still-reserve-space-in-internal-storage/m-p/1024986#M25227

But post a picture so we can assist better.

Re: Internal memory problem

Dani_283 — Sat, 07 May 2016 10:22:12 GMT

Oooh thanks, I'll post the picture.

About that other thing, can I see that somewhere? I know I can go to settings -->apps and enter each one of them and there it says app on the device and app on the sd card. I'm not sure if it's exactly like this cause mine is in a different language.

Re: Internal memory problem

_alexdon_ — Sat, 07 May 2016 10:28:55 GMT

I think you need to move one by one, but check this:

/t5/Xperia-Z3-Tablet-Compact/Moving-apps-to-SD-card-on-Marshmallow/m-p/1118977#M1426

Re: Internal memory problem

Dani_283 — Sat, 07 May 2016 10:48:30 GMT

I'll check it out thanks,but here is that picture finally hahaha

Re: Internal memory problem

Dani_283 — Sat, 07 May 2016 10:52:27 GMT

And also I have android lolipop still...my phone says it's up to date o.O

Re: Internal memory problem

_alexdon_ — Sat, 07 May 2016 10:57:22 GMT

You could try to clear cache, the button should be there. And restart your device. Its strange that the graph isn't exactly in connection with the actual memory usage.

Re: Internal memory problem

Dani_283 — Sat, 07 May 2016 10:59:17 GMT

Yep it's strange and I'm really not sure what to do. I clear cache regullary ,right now it has only 70mb used so that's not the problem either...

Re: Internal memory problem

_alexdon_ — Sat, 07 May 2016 11:01:27 GMT

I will try to get some info on this.

Re: Internal memory problem

Dani_283 — Sat, 07 May 2016 11:02:37 GMT

And i just tried to remove my sd card to see the difference in app folder usage,and it ads 4 gb once i insert it,but still the picture and add up says I should have at least 3-4 gb free

Re: Internal memory problem

Dani_283 — Sat, 07 May 2016 11:03:29 GMT

Thank you :smileysmileythumbsup:

Re: Internal memory problem

_alexdon_ — Sat, 07 May 2016 11:06:19 GMT

@Dani_283 It seems that this inbuilt storage checker does not show hidden files. What you can try is to download a storage analyzer.

Re: Internal memory problem

Dani_283 — Sat, 07 May 2016 11:08:29 GMT

I'll try it.

Oh and I have 1,25 gb used out of 1,73 gb can that cause a problem

Re: Internal memory problem

_alexdon_ — Sat, 07 May 2016 11:14:45 GMT

Is that RAM memory? Or?

Re: Internal memory problem

Dani_283 — Sat, 07 May 2016 11:50:23 GMT

Yes lol, I forgot to write it's RAM

So I downloaded the app and thought the problem was in my .thumbanils file but after I delete it it frees up 200 mb and still shows 10.8 used space...

Re: Internal memory problem

_alexdon_ — Sat, 07 May 2016 11:59:47 GMT

@Dani_283 any other hidden files?

Re: Internal memory problem

Dani_283 — Sat, 07 May 2016 12:10:29 GMT

Here is the picture of what it says in the app. So I entered the folder internal storage and it says there's 10.8 gb used by it ,but the folder I'm in (which is internal storage)uses only 1.79 gb..this makes no sense

Re: Internal memory problem

_alexdon_ — Sun, 08 May 2016 10:28:05 GMT

This is really strange. I suggest you backup using Xperia Companion and perform a software repair using Xperia Companion.

EDIT: @Dani_283 any news?

Got 4GB apps. Phone says 10GB

Kokinos — Tue, 31 May 2016 08:22:46 GMT

This drives me crazy.

Phones memory is full.

My apps, including useless apps I cannot uninstall, is around 4GB

I double checked.

But phone says 10GB.

Please help me!

It doesn't really matter if I uninstall things like Facebook and Snapchat.

I've deleted all cache og appdata etc.

Nothing happens.

Re: Got 4GB apps. Phone says 10GB

Didrik — Tue, 31 May 2016 09:28:41 GMT

Hi @Kokinos,

If I understood you correctly then you have about 4GB's worth of apps but your phone says that your apps take up 10GB? Where in your phone does it say that your apps take up 10GB? How much memory is available under Settings > Storage?

If you look under Settings > Storage > Internal storage > Apps > Sort by size, is there anything here that really stands out?