topic Re: Z5 compact accelerometer problem after 6.0 marshmallow? in XPERIA archive

Z5 compact accelerometer problem after 6.0 marshmallow?

Mkralev — Tue, 29 Mar 2016 00:24:24 GMT

Hello everyone!
I have big problem with the accelerometer stop working after i update my phone!I tried factory reset,but doesnt help.On the diagnoasis my phone is not vibrating but the gyroscope is ok.Please support me,been using xperia for 5 years never had a problem and now this is killing me

Re: Z5 compact accelerometer problem after 6.0 marshmallow?

Uliwooly — Tue, 29 Mar 2016 00:28:23 GMT

@Mkralev

Could you test the phone on >>> safe mode ?

Re: Z5 compact accelerometer problem after 6.0 marshmallow?

Mkralev — Tue, 29 Mar 2016 00:34:30 GMT

I did it is still there the problem...

Re: Z5 compact accelerometer problem after 6.0 marshmallow?

Uliwooly — Tue, 29 Mar 2016 00:49:36 GMT

@Mkralev

Does your phone has a magnetic protective case?

Re: Z5 compact accelerometer problem after 6.0 marshmallow?

Mkralev — Tue, 29 Mar 2016 00:51:18 GMT

No.

Re: Z5 compact accelerometer problem after 6.0 marshmallow?

Uliwooly — Tue, 29 Mar 2016 00:53:58 GMT

@Mkralev

Contact your Local support to get your phone inspected.

Re: Z5 compact accelerometer problem after 6.0 marshmallow?

CameronT — Tue, 29 Mar 2016 00:57:53 GMT

Hi @Mkralev,

Welcome to the community.

Did this happen immediately after the update?

After trying uliwoolys suggestion, if it works, make sure all your apps are up to date with the latest versions. Could be an app conflict.

If it doesn't, you may have to run a software repair before contacting your local support team, as the update may not have installed itself correctly.

Re: Z5 compact accelerometer problem after 6.0 marshmallow?

Mkralev — Tue, 29 Mar 2016 08:13:47 GMT

I will do the repair no problem,what i see now is when i use my camera its saving the picturea upside down and i need to rotate them manualy...i bought my phone from Germany MMarket but i live in bulgaria and i dont know how are the rules with warranty?

Re: Z5 compact accelerometer problem after 6.0 marshmallow?

CameronT — Tue, 29 Mar 2016 23:16:50 GMT

@Mkralev,

In general, the warranty will only apply for the country it was originally sold in. Only your local support team can advise you on the warranty terms for your region however.

Re: Z5 compact accelerometer problem after 6.0 marshmallow?

kc1174 — Tue, 29 Mar 2016 23:19:17 GMT

See my post here: /t5/Xperia-Z5-Z5-Compact-Z5-Premium/Auto-rotate-not-working-Sony-Xperia-z5-Premium/td-p/1065567/page/5
Probably the same software issue. I'm on the regular Z5.

Re: Z5 compact accelerometer problem after 6.0 marshmallow?

CameronT — Tue, 29 Mar 2016 23:20:53 GMT

Thank you for that @kc1174

Re: Z5 compact accelerometer problem after 6.0 marshmallow?

Mkralev — Sun, 03 Apr 2016 16:46:48 GMT

I tried the software repair and nothing guys...

Re: Z5 compact accelerometer problem after 6.0 marshmallow?

Uliwooly — Tue, 05 Apr 2016 20:23:12 GMT

@Mkralev

contact your Local support to get your phone inspected.