topic Re: lockscreen freezes in XPERIA archive

lockscreen freezes

xzeal — Fri, 26 Feb 2016 19:24:11 GMT

Every time I lock my screen, the phone freezes. Except when its connected to an USB port of my pc. I have to use the "off" button to restart the whole thing... any solutions??? Repair via Companion does not work... fact reset neither. I bought the phone today...

Re: lockscreen freezes

Uliwooly — Fri, 26 Feb 2016 20:04:03 GMT

@xzeal

Does it happen with an specific app?

does it have a protective case, film, glass?

Re: lockscreen freezes

Phy — Fri, 26 Feb 2016 20:13:06 GMT

does it happen on safe mode?

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu
3. press and hold "power off"
4. Boot on safe mode should become available

Re: lockscreen freezes

xzeal — Fri, 26 Feb 2016 20:30:46 GMT

It does nt for the moment

Re: lockscreen freezes

xzeal — Fri, 26 Feb 2016 20:31:05 GMT

Ok it just did

Re: lockscreen freezes

xzeal — Fri, 26 Feb 2016 20:31:46 GMT

@uliwooly no case, film,....

Re: lockscreen freezes

Phy — Fri, 26 Feb 2016 22:45:32 GMT

Try to repair it with Sony PC Companion.
http://support.sonymobile.com/gb/tools/pc-companion/

Re: lockscreen freezes

xzeal — Fri, 26 Feb 2016 22:47:17 GMT

Did it, does not work. It begun since I updated to latest firmware

Re: lockscreen freezes

Uliwooly — Fri, 26 Feb 2016 22:51:52 GMT

What if you give PCC another try just to narrow down the problem. Whenever you are done with PCC do not restore any settings nor apps and test it for an hour or so.