topic Re: Xperia M Dual mother board issue. in XPERIA archive

Xperia M Dual mother board issue.

amitoz12 — Fri, 06 May 2016 12:38:03 GMT

I bought a brand new Xperia M Dual from Sony Authorized Store in India. Mobile worked fine for few months and then it started causing problems and it stopped getting charg ed and then I went to Sony Care, they replaced the battery and then after few days it stopped getting charged again and then Service Center executive submitted my phone to himself for a PCB replacement. After few days, I got that device and then again after few days it started causing the same issues of not getting charged or not turning on. In a warranty period of one year, it's PCB board got replaced for 3 times and as soon as it went out of warranty, it got the same issues and since then that phone is in my cupboard, switched off. A few of my friends had the same issue with their Xperia M Dual.

If it's a manufacturing defect by company why should consumers pay for it. I need a reply and solution for it.

Re: Xperia M Dual mother board issue.

Uliwooly — Fri, 06 May 2016 22:34:48 GMT

@amitoz12

I'm sorry to hear about your issue, but the best thing to do is to contact your Local support to get your device inspected.

Re: Xperia M Dual mother board issue.

Phy — Sat, 07 May 2016 01:23:50 GMT

I agree contact your local Sony Xperia support, this is a user based forum.

http://support.sonymobile.com/global-en/contactUs/

Re: Xperia M Dual mother board issue.

amitoz12 — Sat, 07 May 2016 07:37:09 GMT

Local Sony Xperia Support is asking me money for motherboard replacement, which was replaced thrice in warranty period though.

Re: Xperia M Dual mother board issue.

Uliwooly — Sat, 07 May 2016 23:34:05 GMT

@amitoz12

I'm sorry to hear that but there's nothing else anyone can do here at the forum to help you.

Re: Xperia M Dual mother board issue.

amitoz12 — Sun, 08 May 2016 11:05:42 GMT

What should I do?
It's clearly a manufacturing defect and motherboard which was already replaced thrice in warranty period, what's the surity that if I'll pay money this time to replace my motherboard, then that motherboard will work fine?

Re: Xperia M Dual mother board issue.

Uliwooly — Sun, 08 May 2016 17:24:40 GMT

@amitoz12

I can't answer that question, this is a user based forum, only your Local support can answer such questions