topic Re: Cant send any message in XPERIA archive

Z3V Lollipop can't send SMS

MilkBeforeCerea — Fri, 26 Feb 2016 04:36:44 GMT

After updating to 5.1.1 my phone isn't able to send texts anymore, the conversation is still visible but when I try to send a new text a grey notification appears saying "could not send."

The message still persists after I reboot in safe mode.

Are there any fixes for this issue?

Re: Z3V Lollipop issue (SMS)

Uliwooly — Fri, 26 Feb 2016 04:44:45 GMT

@MilkBeforeCereal

Since this is a verizon version, I'm not sure if this will work but

settings > more > mobile networs > make sure Verizon its selected > back > internet settings > accept > restart the phone

Re: Z3V Lollipop issue (SMS)

Jake-SonyXperia — Fri, 26 Feb 2016 04:44:52 GMT

Hi MilkBeforeCereal,

Welcome to the community,

Are you able to remove the SIM card from the device and then reinsert the SIM and try again.

Re: Cant send any message

unhappycustome3 — Fri, 26 Feb 2016 07:16:37 GMT

upgraded to 5.1.1 this evening (a little late to the party sony/verizon). sure enough, can't send or receive texts, all other phone functions work fine. resorted to wiping the phone completely and I guess I can't upgrade to lollipop on this phone if i want to keep text messaging?

absolutely ABYSMAL quality control, sony/vz really dropped the ball on this one and this will be the last sony phone I buy. #lostcustomerforlife.

Re: Z3V Lollipop issue (SMS)

RedDae — Fri, 26 Feb 2016 14:45:39 GMT

I am having the exact same issue. I have tried other SMS/MMS apps and I did get SMS to work using the Verizon Message+ app, but I absolutely loathe that app. I also got SMS to work on Google Hangouts, but it makes the app very slow and occasionally unresponsive. All other SMS/messaging apps that I have tried won't send or receive texts since the update. Very frustrating!

Re: Z3V Lollipop issue (SMS)

RedDae — Fri, 26 Feb 2016 15:29:42 GMT

@Jake-SonyXperiaSupport @MilkBeforeCereal Removing the SIM card and restarting did not work for me. SMS still does not work.

Re: Z3V Lollipop issue (SMS)

rpurcell — Fri, 26 Feb 2016 16:08:53 GMT

Same problem here.

Re: Cant send any message

Nemra — Fri, 26 Feb 2016 18:29:22 GMT

Exact same problem here. I updated my Xperia Z3V (verizon) to Lollipop this morning and I cannot send or recieve text messages. I did notice that the APN information does not match Verizon's but the fields are greyed out and I am unable to edit them. If someone can help me figure out how to edit the APN information I would greatly appreciate it.

EDIT: I'd like to add that sony's PC companion and Xperia companion absolutely refuse to recognize the phone connected to the USB cable and my PC. The PC recognizes the phone, it is charging and I can access it's file system in the PC but these apps don't see it. I have the phone in "debug" mode, perhaps that's the cause???

Re: Z3V Lollipop issue (SMS)

Uliwooly — Fri, 26 Feb 2016 23:12:58 GMT

Have contacted Verizon regarding this?

@rpurcell @RedDae

Re: Z3V Lollipop issue (SMS)

Herbroleknotty — Sat, 27 Feb 2016 08:15:53 GMT

I have the same problem. Since lollipop upgrade, the only app that can send texts is message+ (a terrible app). I have Z3V.

Re: Messaging not working after Android 5.1.1 update

DustinP — Sat, 27 Feb 2016 14:51:57 GMT

I have a Sony Xperia Z3v (verizon version) and I got an update to 5.1 Lolipop two days ago and since then I have not been able to send any text messages. I can recieve them just fine but can not reply or start a new conversation. All conversations that I had previous to the update are still in the conversation list and still all show up correctly. This is the case for the default messaging app that comes with the xperia and the google "Messaging" app and google "Hangouts" and Textra. I have now tried 4 messaging apps and they all have the exact same error. On the default sony Messaging App I do get a toast saying the message could not be sent, on the other apps I do not get that toast but the messages do not show up in the converstation and the other person says they never got them so I am assuming they never got sent.

I manually backed up all my data (music, photos and videos) to my computer (via USB). I did a factory reset on the phone, when the phone reset I chose not to restore anything at all (no backup).

I then tried the default sony messaging app and it worked. I was able to send a text message. I am now going to try installing the Google "Messaging" app because its my perfered messaging App and try again. I hope it works. And then I will just have to download 100+ apps and update the ones already on the phone and then redownload my media from my computer (manual backup) and hope it all works.

This has been very disapointing and at first I thought it was verizon but now I realize the problem was sony.

Re: Messaging not working after Android 5.1.1 update

Uliwooly — Sat, 27 Feb 2016 18:44:17 GMT

@DustinP @MilkBeforeCereal @Herbroleknotty @rpurcell @RedDae

I'll escalate this and try to find more info on this, if it was a Sony's issue or if was Verizon when they add their bloatware apps and settings.

Could you test different messaging apps such as google messenger

Re: Z3V Lollipop issue (SMS)

Herbroleknotty — Sat, 27 Feb 2016 20:02:39 GMT

Google messenger was my preferred sms app (ever since hangouts killed their widget). So yes, I've tried it since lollipop. I also tried textra and hangouts. None worked since the update.

Re: Z3V Lollipop issue (SMS)

Rickard — Mon, 29 Feb 2016 11:25:43 GMT

Would it be possible for you to take a log file from the phone after trying to send an SMS and getting this message?

To do this:
Settings > About phone > Build number, tap 7 times on the build number

Go back and select Developer options and turn on "USB debugging"

Restart your phone

Try to send an SMS using the standard app

Settings > Developer options, select "Take bug report". When the report is ready (takes a minute or so) you'll get a notification that you can tap and share to Google Drive. Please send me a link in a private message.

Re: Messaging not working after Android 5.1.1 update

RedDae — Wed, 02 Mar 2016 17:59:43 GMT

Evidently the "official" Verizon response is to do a factory reset.

Forum members have reported success with that: https://community.verizonwireless.com/thread/905003

I find that horribly inconvenient and just kind of crappy overall, but that about sums up my relationship with Verizon and the Z3V so I shouldn't be surprised.

Any fixes yet for Messaging app screwed up by recent lollipop update for Xperia Z3v?

poikiothermic — Fri, 04 Mar 2016 00:18:20 GMT

I was very comfortable and happy using default Messaging app on my Xperia Z3v. Following software update on 2/27/16 the Messaging app became nonfunctional,"cannot send text". Verizon support reccomended using their Messaging+ app which is working, but I prefer the other. Is Sony working on this?

Re: Any fixes yet for Messaging app screwed up by recent lollipop update for Xperia Z3v?

Uliwooly — Fri, 04 Mar 2016 00:22:34 GMT

@poikiothermic

check this post

/t5/Xperia-Z3/Z3v-notifications-problems-after-update-to-5-1-1/m-p/1100006#U1100006