topic Re: Z5 problem after taking to sea in XPERIA archive

Vibrates when submerged

rbn_4u — Sun, 27 Mar 2016 18:08:20 GMT

Why when I submerge my Z5 it doesn't stop vibrating?

Re: Vibrates when submerged

Uliwooly — Sun, 27 Mar 2016 18:44:00 GMT

@rbn_4u

do elaborate. Are you saying that the phone vibrate when submerged in water?

Z5 problem after taking to sea

afshin223 — Tue, 29 Mar 2016 05:38:26 GMT

I am a fan of sony for years.

I had a xperia z1 and got a z5 premium ten day ago. In maldives I took the phone to sea and took some videos in the sea (in the surface and for less than ten minutes).

It was fine. I washed the phone to remove salt and the problem started. It started vibrating no stop.

Phone boots completely and when in loads up the screen goes black!

I guess this is a sofware problem with finger prints. I really want to take my holidays pics out but I can not connect to phone.

I have tried washing and putting in rice but it seems useless.

I will be thankful for any help.

Re: Z5 problem after taking to sea

Qatrium — Tue, 29 Mar 2016 05:45:13 GMT

@afshin223

Welcome to the community. I'm sorry to hear that, but most probably your water damaged your phone. It's clearly stated in Waterproofness properties of your phone that sea water is a big NO, and also it's generally not recommended to use your phone for taking pictures in any type of water.

http://support.sonymobile.com/global-en/dm/waterproof/

What you can do now is leaving your phone shut off with flaps open for 48 hours, maybe any residual moisture would evaporate and you can start it again, yet do not try to charge it for this period.

If it still doesn't start you'll need to contact your Local support.

Re: Z5 problem after taking to sea

afshin223 — Tue, 29 Mar 2016 06:13:31 GMT

Thanks for reply. I am an engineer and I have designed and used machines with IP68 and Z5 is NOT IP68 but let's focus on problem.

Will I lose my pictures with resetting the phone?

Re: Z5 problem after taking to sea

Qatrium — Tue, 29 Mar 2016 06:30:23 GMT

@afshin223

If the camera was set to save the photos on internal memory then in case phone won't start you'll not be able to recover them, especially if a software repair using PC Companion is performed. If they are on SD card then they should be safe as long as the card itself is not damaged by salt water.

On a side note, as stated by Sony it is an IP68 certified phone. If you have doubts or comments on that you can easily contact Sony directly through your Local support.

Re: Vibrates when submerged

dandy63 — Tue, 29 Mar 2016 07:19:44 GMT

@afshin223 Have a look/read of this post Z5 problem after taking to sea

Re: Z5 problem after taking to sea

Uliwooly — Tue, 29 Mar 2016 08:18:06 GMT

@afshin223

Some more info on Xperia's Waterproof

http://support.sonymobile.com/global-en/dm/waterproof/

Re: Vibrates when submerged

adamlee2014 — Tue, 29 Mar 2016 16:45:30 GMT

Disable smart connect notifications. When I plug earphones in smart connect pops up and vibrates and maybe when your phone is submerged it thinks earphones are being put in.