topic Water in camera in XPERIA archive

Water in camera

Laura66 — Tue, 08 Dec 2015 10:01:27 GMT

Hi. I dropped my z3 in water. It was only in there for a few seconds. Now I have moisture in the rear camera and the camera app gives me an error "unfortunately camera is not working". Help please. So far I have tried opening up all ports and leaving overnight. When camera was working briefly I tried running it on video for 20 miss as suggested by Sony support but still not working. Now the camera app not working either. I downloaded a third party camera app and the front camera works great but rear camera is just a black screen.

Re: Water in camera

Qatrium — Tue, 08 Dec 2015 10:13:13 GMT

@Laura66

Sorry to hear that, but I think you should visit your nearest Local support and get your phone examined by a professional.

Re: Water in camera

Christofer — Tue, 08 Dec 2015 11:11:11 GMT

Hi @Laura66,

I'm sorry to hear that.

As Quester suggested you should get in touch with your Local support team in order to get your phone examined at one of our authorised service centers.