New Z5Premium Phone completely dead

kingarthurscott — Sun, 27 Mar 2016 13:41:05 GMT

Hi there,

I bought the Z5 premium earlier this year.

It was perfectly fine this morning. Was charged 100%.

2 hours later, I checked on the phone and it was dead. The phone was really hot for the next 2-3 hours even after it wont switch back on.

I tried the reset (volume button plus power) but nothing. The phone has cool down since.

I tried recharging the phone but so far nothing. No indication/LED at all whatsoever during charge. Screen has been completley black the whole time.

I then Left it on the charger (3 different usb chargers - PC and wall) each time more than 3 hours just in case. Still nothing. still a dead carcus.

I tried holding the volume and power button reset beyong the 30 seconds. Nothing. However, When i did the same thing but with the usb cable connected on for power, it beeped a lot after 30 seconds (when holdin it). The beep stops completley when I unplug it.

PC could not detect the item at all. So theres no way I could do any update/fix on software.

im really at a loss right now.

Someone able to help on this?

Re: New Z5Premium Phone completely dead

Phy — Sun, 27 Mar 2016 18:49:47 GMT

You should contact your local Sony Xperia support
http://support.sonymobile.com/global-en/contactUs/

Re: New Z5Premium Phone completely dead

FH77 — Fri, 03 Jun 2016 06:02:47 GMT

Hi!

The same thing just happened to me to... Do you have any solution to the problem? I have returned my phone to vendor, hoping for a new phone...

topic Re: New Z5Premium Phone completely dead in XPERIA archive

New Z5Premium Phone completely dead

Re: New Z5Premium Phone completely dead

Re: New Z5Premium Phone completely dead