topic Re: Battery charging in XPERIA archive

Battery charging

Richieh — Mon, 07 Dec 2015 18:16:50 GMT

Recently updated to 5.1.1but now battery won't charge from usual charger or from computer USB. It will only charge from my tablet charger, any ideas?

Re: Battery charging

Uliwooly — Mon, 07 Dec 2015 18:24:05 GMT

@Richieh

which Xperia do you have? which chargers are you testing?

Re: Battery charging

Richieh — Mon, 07 Dec 2015 18:32:31 GMT

I have the Xperia z3 compact and I'm trying 2 original Sony chargers that came with this phone and my last one both chargers work on the old phone and if o use the charger for my Samsung tablet it works

Re: Battery charging

Uliwooly — Mon, 07 Dec 2015 18:34:30 GMT

@Richieh

test different cables and report back.

Re: Battery charging

Richieh — Mon, 07 Dec 2015 18:42:44 GMT

I have 2 cables tried them both they work on my old phone but not this one, if I use them with the Samsung charger they work

Re: Battery charging

Uliwooly — Mon, 07 Dec 2015 18:53:13 GMT

@Richieh

This is rather odd, does the cable fits tight or is it a bit loose on your Xperia?

Re: Battery charging

Richieh — Mon, 07 Dec 2015 19:02:10 GMT

Fits tight I use the same cable on the other charger a nd it's fine. I'm thinking that the tablet charger has a higher output and that's why that one works

Re: Battery charging

Uliwooly — Mon, 07 Dec 2015 19:04:29 GMT

@Richieh

Just to be certain, are those the chargers that came with the phone?

Re: Battery charging

Richieh — Mon, 07 Dec 2015 21:24:38 GMT

Yes one came with this phone and the other came with my last Xperia z3

Re: Battery charging

Uliwooly — Mon, 07 Dec 2015 21:37:35 GMT

@Richieh

how do they fit w/ your phone?

Re: Battery charging

Richieh — Mon, 07 Dec 2015 22:34:45 GMT

Micro USB cable into phone USB into charger. Also the computer doesn't detect if the phone is connected to it either

Re: Battery charging

Uliwooly — Mon, 07 Dec 2015 22:41:35 GMT

@Richieh

Is the cable loose when you connect it to the phone? (does it wobble)

Re: Battery charging

John-BR — Mon, 07 Dec 2015 22:51:58 GMT

Hi @Richieh

Welcome to the community.

I would suggest checking to see if these issues are coming from the hardware of the handset. We have a build in feature called Xperia Diagnostics to help with this.

Go to Settings > About phone > Diagnostics.
Tap Test device.
Select the tests for the charging
Follow the on-screen instructions.

Could you let us know what the results of that are?

Re: Battery charging

Richieh — Mon, 07 Dec 2015 23:02:22 GMT

I tried the diagnostic test but it doesn't recognise the original chargers as being connected. I know the cables and chargers are OK because I plug them in to my last phone and it starts charging straight away. This has only started since I installed an update last week

Re: Battery charging

Uliwooly — Mon, 07 Dec 2015 23:41:22 GMT

@Richieh

Follow @John-BR's advice and contact your local Xperia care