topic Re: sound problems in XPERIA archive

sound problems

frpaco99 — Tue, 12 Jan 2016 17:43:19 GMT

when i listen to music it emits sound with the headphones and the speaker

Re: sound problems

Uliwooly — Tue, 12 Jan 2016 17:44:18 GMT

@frpaco99

Could you test a different pair of headphones?

Re: sound problems

frpaco99 — Tue, 12 Jan 2016 18:09:27 GMT

I try the one that you recive with the mobile phone and ones that i bought last year, the second ones are also sony

Re: sound problems

Phy — Tue, 12 Jan 2016 21:35:13 GMT

Try to clear the SmartConnect app data.

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the SmartConnect app.
5. Tap Force stop > Clear data.
6. Restart the phone

Re: sound problems

Jake-SonyXperia — Tue, 12 Jan 2016 23:28:14 GMT

Hi frpaco99,

Welcome to the community,

Are you able to advise what type of sound is coming from the audio, is it static or high pitched or something else?