topic Back Camera Plastic Cover/ Coating Blurred in XPERIA archive

Back Camera Plastic Cover/ Coating Blurred

Mhden — Sat, 05 Dec 2015 10:46:55 GMT

Hello,

My Xperia Z Ultra takes really blurry/ glowy pictures when using the back camera. It's not software related, and the phone actually is quite new, almost unused. It seems to me that the covering plastic/ coating of the back camera has really tiny scratches or something like that, so the pictures come out blurry. What can I do?

I've read about trying to clean the cover with toothpaste, or with alcohol, but does this model (Z Ultra) have that coating on the camera cover that can be removed?

Or can Sony Service officially replace that small round camera cover (not the whole back of the phone)?

Thanks in advance!

Re: Back Camera Plastic Cover/ Coating Blurred

Uliwooly — Sat, 05 Dec 2015 17:32:46 GMT

@Mhden

I'm sorry to hear that, for warranty questions you should contact your Local support and to get the device inspected.

Re: Back Camera Plastic Cover/ Coating Blurred

Mhden — Sat, 05 Dec 2015 18:55:10 GMT

@Uliwooly

Could you please tell me if there actually is a thin film/ coating on the back camera cover?

Also, if the Service can just replace that cover and not the whole back part of the device?

Thanks again

Re: Back Camera Plastic Cover/ Coating Blurred

Uliwooly — Sun, 06 Dec 2015 03:14:27 GMT

@Mhden

I'm not sure but I think they'll have to replace the back

Re: Back Camera Plastic Cover/ Coating Blurred

Mhden — Sun, 13 Dec 2015 11:45:13 GMT

So, nobody knows about the camera coating? Is there one?