topic Picture received from iPhone blurry and pixalated why? in XPERIA archive

Picture received from iPhone blurry and pixalated why?

Kinghosem — Mon, 02 May 2016 22:05:36 GMT

Let's face it a large portion of the world have iphones. So why when they take a good picture and decide to send it to us do we get a blurry pixalated image or video???????

If xperia 5 phones are meant to have some of the best cameras etc surely they can process an image that is received and make it better.

Very much considering reverting back to iPhone l there isn't an easy solution

Re: Picture received from iPhone blurry and pixalated why?

Uliwooly — Mon, 02 May 2016 22:27:40 GMT

@Kinghosem

Could you elaborate? are you saying that the pictures you received from iPhones are blurry? that doesn't seem to be a problem with your phone, which app are they using to send the picture?

Re: Picture received from iPhone blurry and pixalated why?

MarlonUk1 — Mon, 02 May 2016 23:17:51 GMT

sometime the image enhancements ( x reality etc) takes a while to process the image. so staying on the picture for awhile you will see the sharpened image, however, if you could show some screenshots it would be better

Re: Picture received from iPhone blurry and pixalated why?

Lord_viridis — Mon, 02 May 2016 23:27:53 GMT

Surely the quality of the image is down to the iPhone?
Check they are sending full size and that file limitations aren't at play.

Re: Picture received from iPhone blurry and pixalated why?

Kinghosem — Tue, 03 May 2016 00:41:16 GMT

So my wife has an iPhone 5 my mate n iPhone 6. They take standard pictures which are clear and great pics when viewing on the iPhone though when sent to xperia 5 they are bad. Pixalated and blurry and terrible quality.
Why?
I am using a xperia 5 with standard settings etc and receiving images and video files through mms and sms

Re: Picture received from iPhone blurry and pixalated why?

CameronT — Tue, 03 May 2016 00:48:22 GMT

Hi @Kinghosem,

Welcome to the community.

Images sent via MMS are usually compressed significantly in order to fit a size limit, could potentially be part of the problem. What happens if the images are sent via email or instant messaging?

As others have requested, if you could provide some screenshots it would be really helpful to identify the issue.

Re: Picture received from iPhone blurry and pixalated why?

Kinghosem — Tue, 03 May 2016 01:09:20 GMT

How do you add a screenshot or attachment on a forum

Re: Picture received from iPhone blurry and pixalated why?

Uliwooly — Tue, 03 May 2016 01:16:12 GMT

@Kinghosem

Either through a computer or scroll down and tap on Full

Could you answer the above questions?

Re: Picture received from iPhone blurry and pixalated why?

Kinghosem — Tue, 03 May 2016 01:27:53 GMT

Think I have answered most. Not sure in relation to images / videos sent via email as I will have to ask someone to resend them via this option and don't have that option right now. In relation to waiting for the images to De pixalate or wait for images / videos to get clearer I would be waiting a lifetime as they have never gotten better.

Re: Picture received from iPhone blurry and pixalated why?

Kinghosem — Tue, 03 May 2016 01:28:45 GMT

Will try add a screen shot later when kids are asleep.
It's 11.30am here in aus and kids are keeping me busy

Re: Picture received from iPhone blurry and pixalated why?

Uliwooly — Tue, 03 May 2016 01:38:10 GMT

@Kinghosem

I think what @Viridis @CameronT said it's the "problem" here.

Re: Picture received from iPhone blurry and pixalated why?

Lord_viridis — Tue, 03 May 2016 06:18:01 GMT

1. Mms pictures are low res garbage, the reason sending between iPhones doesn't compromise quality is due to imessage, just the same as sending through WhatsApp or hangouts, mms is stone age tech.

Re: Picture received from iPhone blurry and pixalated why?

Martin20 — Tue, 03 May 2016 08:18:56 GMT

your carrier might be seeing the xperia as a standard mobile, resulting in the mms compression (profile) being reduced heavily.

for example i have a 2014 motorola moto g 4g. in australia, on the telstra network, any mms you receive comes through as very bad quality (eg if someone sends a 200kb image, i receive it as 20kb). now if put a different carrier's sim card in they mms comes through ok.

after escallating the issue with the carrier, they basically said that because its a phone, never sold by the carrier (telstra) the mms profile/compression falls onto a fall back setting, which in this case is very poor quality and high compression.

They also said they will not fix it becuase it would take too much time and effort and cost money. All of which is a load of crap.

but anyway in this example i bought a xperia z5 compact and the mms quality on the testra network is great.

Re: Picture received from iPhone blurry and pixalated why?

Uliwooly — Sat, 07 May 2016 20:40:20 GMT

@Kinghosem

Any updates?

Re: Picture received from iPhone blurry and pixalated why?

Zann_H — Mon, 09 May 2016 04:37:06 GMT

Kinghosem,

Try sending the images from iPhone via email, bluetooth or wifi instead. Even if you send via IM, photos are still compressed. And no amount of waiting is going to improve it.

Re: Picture received from iPhone blurry and pixalated why?

Martin20 — Mon, 09 May 2016 05:31:48 GMT

i've been doing some testing with a some what similar issue.

my motorola phone was receiving very poor quality mms, anyway its the carrier thats causing the compression because it says its a phone they didnt sell, so they've set a generic profile for mms.

but anyway now i have a z5 compact and the mms photos are fine, however its kind of weird with receiving mms's from a iphone user.

basically if another android user sends me a 250kb image, i receive it as a 250kb image. now with the iphone its a bit weird, i've noticed half the time the mms is more compressed, other times not. and its inconsistent. only thing i did notice (while testing mms from a iphone 5s) the higher/bigger size the original photo the more likely it will come through better. so for eg if the original photo on the iphone is 1.1mb it will come through as a 100kb file. but if the photo was 1.8mb it will come through as 180kb, as an example.

but like i said, its very inconsistant, whereas with android to android it pretty consistant.

Re: Picture received from iPhone blurry and pixalated why?

Lord_viridis — Mon, 09 May 2016 18:19:20 GMT

Because compression is percentage based.