topic Re: Z5 touch screen unresponsive in XPERIA archive

Z5 touch screen unresponsive

AA4 — Sun, 10 Jan 2016 23:23:23 GMT

I bought my Z5 less than a month ago, it rarely fell. Today it slipped out of my pocket on a medium hard ground and the screen got cracked from the bottom left and the screen would not respond. I restarted it using the power+up volume button but it still is unresponsive. Has something been damaged internally from such a normal fall?

Thank you.

Re: Z5 touch screen unresponsive

Uliwooly — Sun, 10 Jan 2016 23:41:35 GMT

@AA4

Based on what you said

@AA4 wrote:

I bought my Z5 less than a month ago, it rarely fell.

and then

@AA4 wrote:

Today it slipped out of my pocket on a medium hard ground and the screen got cracked from the bottom left and the screen would not respond.

You can connect a MHL 5-pin adapter to connect the phone to a screen to see if its still working, but since it doesn't vibrate, most likely this is either the battery that got loose or the motherboard got damage, hard to tell until you get it inspected by your Local support

Re: Z5 touch screen unresponsive

Jake-SonyXperia — Sun, 10 Jan 2016 23:43:47 GMT

Hi AA4,

Welcome to the community,

I Agree with @uliwooly, there is really no way to tell what has happened, as the device needs to be inspected by a professional to clarify.