topic Re: Dont work all sound and telephone aplication in XPERIA archive

Dont work all sound and telephone aplication

Legooooooo — Sat, 09 Jan 2016 22:40:26 GMT

Phone is bought as a gift for New 2016 year. On January 2 malfunction is found - 1-2 times a day completely vanish a sound, it is impossible to call on phone - it out of a network, sometimes appears an error message in the phone application. Tried to make dumping before factory settings. Three times changed a sim card. Reinsertion last official firmware. In shop suggest to send phone to Moscow (1800km) for 45 days for the expert opinion. Very small chance that phone will break at the time of check by his expert. And phone will be sent back. These can be engaged in years. We in the city have a guarantee workshop of "Sony" but they can only do firmware or also send to Moscow for the same 45 days. What to do? I am very upset! May I make video with the proof during malfunction and enclose a disk with video in a box with phone? May I hope, what this video will watch and will take into account? What can I make more? (Sorry for google-translate.

Re: Dont work all sound and telephone aplication

Legooooooo — Sat, 09 Jan 2016 22:45:52 GMT

Sorry I forgot: Android 4.4.4 Firmware 18.1.A.2.25 RU. I'm from Vladikavkaz, Russia. Phone is bought in official salon of the MTS mobile network operator.

Re: Dont work all sound and telephone aplication

Uliwooly — Sat, 09 Jan 2016 22:55:12 GMT

@Legooooooo

Based on your post, are you saying that when you don't have network coverage you are not able to hear anything while on a call?

whenever you enconter this issue go to

settings > about phone > status > signal strength and post the results here

also

settings > power management > battery > tap on the graph > take a screenshot and post it here.

Re: Dont work all sound and telephone aplication

Legooooooo — Sun, 10 Jan 2016 22:20:28 GMT

Not, phone is generally work properly. But 1-3 time of day it freeze, and no any sound, no phone application, no call. After reset is work again.

Re: Dont work all sound and telephone aplication

Legooooooo — Sun, 10 Jan 2016 22:26:03 GMT

No sound is mean no notification, no alarm, no any sound. Network coverage is good, I have problem with defective phone.

Re: Dont work all sound and telephone aplication

Uliwooly — Mon, 11 Jan 2016 00:46:09 GMT

@Legooooooo

Then you should contact your Local support to get your device inspected

Re: Dont work all sound and telephone aplication

Legooooooo — Mon, 11 Jan 2016 11:27:20 GMT

My local support is 1800km from my region. And 45 days for post service. Defect is 1-3 time on day, and very small chance that expert see it.
I thought that here Sony service answer anything, but I wrong

Re: Dont work all sound and telephone aplication

Uliwooly — Mon, 11 Jan 2016 15:43:13 GMT

@Legooooooo

This is a user based forum.

Re: Dont work all sound and telephone aplication

Legooooooo — Mon, 11 Jan 2016 16:54:31 GMT

@Uliwooly Sorry. Thank you. Have to seek official support chat.

Re: Dont work all sound and telephone aplication

Uliwooly — Mon, 11 Jan 2016 19:22:12 GMT

Anytime