topic Re: Fingerprint service crashing in XPERIA archive

Fingerprint service crashing

Zyxo — Sat, 09 Jan 2016 18:23:07 GMT

I want to enable the fingerprint login feature. But at the step where you need to place your thumb on the sensor the service crashes. I cant use the fingerprint login now.
Anybody know how to solve the problem?
Grtz Zyxo

Re: Fingerprint service crashing

_alexdon_ — Sat, 09 Jan 2016 18:24:49 GMT

Go to settings-apps-all, look for fingerprint app and force stop and clear data. Try again.

Re: Fingerprint service crashing

Zyxo — Sun, 10 Jan 2016 12:56:52 GMT

I'll try it now ty

Re: Fingerprint service crashing

Zyxo — Sun, 10 Jan 2016 13:00:47 GMT

It now says there is a problem, sensor isnt clean, u pressed to hard and you didnt press. When i press try again it Just skips right back to the problems

Re: Fingerprint service crashing

_alexdon_ — Sun, 10 Jan 2016 13:36:10 GMT

So now it crashes again? Have you tried to clean your hands, make sure you are not sweating. If the problem continues, you should contact your Local support.

Re: Fingerprint service crashing

Zyxo — Sun, 10 Jan 2016 18:57:08 GMT

ye i didnt even touch the sensor and it already says there is a problem. its in like 0.2 sec.

Re: Fingerprint service crashing

_alexdon_ — Sun, 10 Jan 2016 21:58:38 GMT

Follow my suggestion and contact sony.

Re: Fingerprint service crashing

Zyxo — Mon, 11 Jan 2016 07:01:06 GMT

Okeh thank you

Re: Fingerprint service crashing

_alexdon_ — Mon, 11 Jan 2016 07:55:44 GMT

Keep us updated.