topic Re: Android 6.0 Update - Lost Data in XPERIA archive

Android 6.0 Update - Lost Data

Benjiiman — Mon, 21 Mar 2016 21:14:14 GMT

I recently updated my Z5 Compact to android 6.0 but it didnt work properly and some of the issues were frustrating me, so I decided to try a Repair Software using my PC.
At no point was I offered to back-up my phone before going through with this as it says data may be lost.
The repair was successful and fixed some of the issues, but I have lost all of my data - contacts, messages, etc.
Is there any way to recover anything?

Re: Android 6.0 Update - Lost Data

_alexdon_ — Mon, 21 Mar 2016 21:17:19 GMT

@Benjiiman So you basically knew it was going to remove everything? You should have backed up without being told to. Internal memory most likely won't be recovered.

Re: Android 6.0 Update - Lost Data

Benjiiman — Mon, 21 Mar 2016 21:20:07 GMT

Well it didnt say the phone would be wiped and in a situation when something like that is likely to happen, you get the option.
Also with the upgraded pc software, there is no backup option, there is software update, browse phone and repair software, how was i supposed to find the backup?

Re: Android 6.0 Update - Lost Data

_alexdon_ — Mon, 21 Mar 2016 21:22:04 GMT

Well PC companion is still there, and there are also other ways to backup files beside that. I am sorry but you should have been more careful.

Re: Android 6.0 Update - Lost Data

Benjiiman — Mon, 21 Mar 2016 21:26:51 GMT

The backup service on PC companion always crashed when I tried to use it with previous phones, why would this phone be any different?

There are apps/programs available to download to PC from the internet which claim to recover data, has anyone ever tried using any of these? Any recommendations if they work?

Re: Android 6.0 Update - Lost Data

Uliwooly — Mon, 21 Mar 2016 21:29:27 GMT

@Benjiiman

I'm sorry about your lost data but @alexdon is correct, if PCC crashes, most likely its a computer issue.

As for your data, its gone, you can't recover it, why? because it's in the internal storage, any app and/or software will require root access, and for you to root the phone, you will lose the data, if its still there, which I doubt it, since you repaired with PCC

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Android 6.0 Update - Lost Data

CameronT — Tue, 22 Mar 2016 00:49:08 GMT

Hi @Benjiiman,

Welcome to the community.

The Z5 series has a really nice automatic back up feature that I recommend you take advantage of. While this won't help you get your data back, it will help prevent losing it again.

Go to Settings > Backup & reset > Automatic backup.

You can set it to back up to your SD card or an online account. If you reset your phone, when you set it back up it will automatically look for a back up and you can choose to restore it.

You can also perform a manual back up here too.