topic Re: Reboot with red led in XPERIA archive

Reboot with red led

Aldred82 — Fri, 29 Apr 2016 14:18:38 GMT

Hi all

I brought my z5c on dicember with 5.1.1 stock, never have a problem since i updated to marshmellow 1 month ago, now even after the second update released for bugfix (!?), i have random reboot where the led flash red 4-5 times.... it's a problem of this version of marshmerllow??

thanks

Re: Reboot with red led

Uliwooly — Fri, 29 Apr 2016 14:28:10 GMT

@Aldred82

Your phone it's out of battery, connect the phone to a wall charger > press and hold power & volume up for 10 seconds > let it charge for 2-3 hours.

Re: Reboot with red led

Aldred82 — Fri, 29 Apr 2016 15:39:01 GMT

mmmm the last time telephone rebooted it was at 70% of battery!

Re: Reboot with red led

Uliwooly — Fri, 29 Apr 2016 15:56:59 GMT

@Aldred82

Just try it

Re: Reboot with red led

chandre16 — Fri, 29 Apr 2016 17:54:01 GMT

@Alred82

I have exactly the same issue. I get a reboot on average once a day, much more if the phone is working hard (eg navigation).

Nobody seems to have a solution, although I have not yet had formal contact with support. I have the latest update to Marshmallow, and have tried a software repair.

@uliwooly

Thanks for your suggestion, but it's not associated with low battery, and in fact happens often when the charge is high and connected to a power supply (eg when driving).

Re: Reboot with red led

Aldred82 — Sat, 30 Apr 2016 09:51:55 GMT

i can try, but when happen the problem the phone freeze for few seconds...and then reboot.... so i think is not connected with low battery or a battery problem...

there is a (safe) way to return to 5.1.1 ?

Re: Reboot with red led

Uliwooly — Sat, 30 Apr 2016 18:51:42 GMT

@Aldred82

Contact your Local support but you should repair the phone with PCC to narrow down the issue.

PC Companion (PCC)

Bridge (for Mac)

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Reboot with red led

Aldred82 — Sun, 01 May 2016 12:41:35 GMT

Thank you i will try

but what the repair do in detail? Only a factory reset?

Re: Reboot with red led

Uliwooly — Sun, 01 May 2016 16:21:35 GMT

@Aldred82

Factory reset it's not the same as repairing the phone with PCC as the later will reinstall android.

Re: Reboot with red led

Sensination — Mon, 09 May 2016 11:56:34 GMT

I'm having the same problems. Oddily enough 90% of the time when I watch YouTube 1080p clips for longer than 7 minutes. Anybody experienced the same problem with YouTube? It did happen once before while just browsing the internet using Chrome as well.