topic Re: My screen won't work in XPERIA archive

My screen won't work

EN96 — Thu, 18 Feb 2016 23:01:04 GMT

Hi i need help i have an Xperia M2 my screen has suddenly went completely black i have tried pressing the power button to light the screen back up but nothing is working all it does is play my notification ringtone. I have tried switching it on and off using the off button next to my sim card, i can feel my phone switching back on but nothing happens and if i tap the screen with my fingers i can feel it vibrate as if i am hitting apps on my phone i have also tried rebooting it with the power and volume buttons pressed together and nothing is happening. I am worried to take it back to the store i bought it from but i have no insurance and i cant afford a new phone and i need it for work can someone please help me i feel like i have tried everythingn but i dont want to lose all my photos as some are very sentimental and i cant back them up as i need to access my phone to authorise the sync between my phone and laptop. Please help!!!!

Re: My screen won't work

Uliwooly — Thu, 18 Feb 2016 23:03:01 GMT

@EN96

What happen when you connect the phone to a computer? does the computer recognize the phone?

Re: My screen won't work

EN96 — Thu, 18 Feb 2016 23:08:14 GMT

Yes my computer recognises the phone but i need to unlock my phone so i can get access to my files stored on my phone

Re: My screen won't work

Uliwooly — Thu, 18 Feb 2016 23:10:57 GMT

@EN96

IFF (if and only if), the digitizer still works, then you could connect the phone to a screen using a 5-pin MHL adapter, assuming that you don't have to unlock the phone for it to recognize the phone, then you could unlock the phone.

Re: My screen won't work

CameronT — Thu, 18 Feb 2016 23:33:27 GMT

Hi @EN96,

Welcome to the community

Has your device gotten wet at all before this happened? The issue you're facing sounds similiar to what happens when water ingresses into a display.