topic Re: Slow web browsing and battery problem in XPERIA archive

Slow web browsing and battery problem

ByronShoh — Tue, 01 Dec 2015 12:27:30 GMT

Hi,

Appreciate you help.

Just purchased the C5 last week, compared to my previous HTC Butterfly S, the browsing speed when I try using Chrome and Opera is a lot slower. Battery drains at least 20% from 100% within an hour. I have not loaded many apps. Your advise please.

Many Thanks

Re: Slow web browsing and battery problem

Uliwooly — Tue, 01 Dec 2015 17:38:00 GMT

@ByronShoh

We'll need more info to better assist you

charge the phone 100% use it as you normally would then once the battery reaches 10%

settings > power management > battery > take screenshots of:

1. the list

2. tap on the graph and take a screenshot

3. back > tap on the top 4 items on the list > take a screenshot of each

post them all here or upload the screenshots to box or dropbox or google drive or etc and post the link

Re: Slow web browsing and battery problem

ByronShoh — Wed, 02 Dec 2015 10:30:31 GMT

Many Thanks,

Here you go.

Re: Slow web browsing and battery problem

Uliwooly — Thu, 03 Dec 2015 01:55:37 GMT

@ByronShoh

As you can see your network coverage its really bad, the screen its on quite often, and the phone was on too, which means that you have background apps running, keeping your phone awake every now and then.

Re: Slow web browsing and battery problem

ByronShoh — Thu, 03 Dec 2015 02:01:44 GMT

Interesting, I have less apps on the phone compared to my old HTC Butterfly S..same for my network coverage.. No problems previously.. Another problem this morning.. When I try to delete msg, phone hangs

Re: Slow web browsing and battery problem

Uliwooly — Thu, 03 Dec 2015 02:36:07 GMT

@ByronShoh

What I would do if I had those issues is, backup my phone and then repair it with PCC

software repair using PC Companion guide

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Slow web browsing and battery problem

ByronShoh — Wed, 09 Dec 2015 03:19:07 GMT

Many thanks, I have sent the phone to the service centre. Not sure if it is a software or hardware issue.Its only 1 week old!

Re: Slow web browsing and battery problem

ByronShoh — Wed, 09 Dec 2015 11:15:57 GMT

Hi,

Its extremely frustrating, just got back my phone from the service centre, the phone still hangs when I try to delete messages!

Re: Slow web browsing and battery problem

Uliwooly — Wed, 09 Dec 2015 22:43:10 GMT

@ByronShoh

when you got your phone back, did you transferred old messages?

Re: Slow web browsing and battery problem

ByronShoh — Thu, 10 Dec 2015 11:02:52 GMT

I went down to the service centre again today, they did another reset.

I transferred the messages again, it hangs again.

Could I return the phone and get a refund?

Re: Slow web browsing and battery problem

Uliwooly — Thu, 10 Dec 2015 21:48:15 GMT

@ByronShoh

I can't answer that question, only your Local support can tell you, how many messages are you transferring, keep in mind that the more texts and call logs that you store on your phone the slower it will get.

Re: Slow web browsing and battery problem

ByronShoh — Fri, 11 Dec 2015 11:03:27 GMT

I actually deleted a number of messages and transferred the messages. Still hangs..Wife has a same model and she has no problems.

Re: Slow web browsing and battery problem

Uliwooly — Fri, 11 Dec 2015 23:00:27 GMT

@ByronShoh

Something that you are transferring its creating this issue.

Re: Slow web browsing and battery problem

ByronShoh — Sat, 12 Dec 2015 00:43:52 GMT

I used the Xperia Transfer Tool to transfer only the SMS messages from my HTC Butterfly S phone...so am not sure what causes it to hang...am tired of going down the service centre a third time

Re: Slow web browsing and battery problem

Uliwooly — Sat, 12 Dec 2015 02:13:45 GMT

@ByronShoh

repair the phone once more with PCC and this time don't transfer anything, also, before you do so, sync all your texts with Google so you won't lose them and there wont be any need for you to sync them again

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Slow web browsing and battery problem

ByronShoh — Sun, 13 Dec 2015 04:17:57 GMT

Thanks again for the suggestions...I don't have problem viewing the messages, only problem is phone hangs when I try to delete any messages. A software problem I believe? Waiting for the your local centre to help...so far no news.

Thanks

Byron

Re: Slow web browsing and battery problem

ByronShoh — Wed, 16 Dec 2015 11:00:22 GMT

Gave up using the default SMS app..downloaded evolvesms and it works fine