topic Re: Alarms no longer work after marshmallow update in XPERIA archive

Alarms no longer work after marshmallow update

LeeAnne42 — Thu, 28 Apr 2016 05:23:12 GMT

I updated my phone to 6.0.1 from 5.0.1. After which the alarms no longer work the same.
When the phone is in lock screen and an alarm goes off: the screen comes up blank with only the wallpaper and no option to tap to snooze, or swipe to turn off alarm. I have to hold the power button, and restart the phone to turn the alarm off.
The same error occurs on safe mode.

I performed a full wipe and restore and the same error is still there in both safe mode and normal mode.
When the screen is not locked the alarms work correctly.

I have been told by Sony support line that the update caused a hardware fault and I have to send it to be repaired in Sydney.
Any other suggestions? Because I dont like that one Kind of desperate for a solution that is not that.

Re: Alarms no longer work after marshmallow update

MarlonUk1 — Thu, 28 Apr 2016 05:30:32 GMT

if it is a hardware issue then there is nothing else we can do but to send it in at your Local support service center.

another way be more messy and will invalidate your warranty, flash another firmware using flashtool or Xperifirm

Re: Alarms no longer work after marshmallow update

LeeAnne42 — Thu, 28 Apr 2016 05:33:32 GMT

I do not understand how a software update can cause a hardware issue. And is there a way to confirm it is a hardware issue without being without a phone for a week (minimum I'm guessing)

Re: Alarms no longer work after marshmallow update

MarlonUk1 — Thu, 28 Apr 2016 05:39:17 GMT

try to do a factory reset and a software one more time. do not install any other apps for the meantime. try to replicate the problem,

or try to use another launcher, maybe the problem is just localized the built it app. try using google now launcher and 3rd party alarm clock. try

Re: Alarms no longer work after marshmallow update

LeeAnne42 — Thu, 28 Apr 2016 06:36:11 GMT

I'll try a third party alarm and see how that goes. thank you

Re: Alarms no longer work after marshmallow update

PDGL — Thu, 28 Apr 2016 08:50:38 GMT

I am having exactly the same problem as you, and I have tried a fresh install of the system software and still the same problem. This is obviously a bug with the system software so why aren't Sony fixing this issue? How could this be a Hardware issue?

I will also try a 3rd party alarm instead of using Xperia.

Re: Alarms no longer work after marshmallow update

Rickard — Thu, 28 Apr 2016 12:29:35 GMT

I'm very sorry to hear that

After you performed the software repair, did you restore any backup to the phone?

I've been testing this here but this doesn't happen in my Z2. When it happens, are you able to unlock the phone and access the phones menues?

Re: Alarms no longer work after marshmallow update

LeeAnne42 — Thu, 28 Apr 2016 21:59:55 GMT

After I performed the software repair I restored to a back up taken that day.
I didnt add any apps to it. I opened in safe mode and the phone did the same thing.
There are also issues with the basic apps closing when I am in them ( writing messages, making calls etc). The screen goes dark grey and I have to press the power button to get it to come back.
But the alarms is my issue- I rely heavily on those.

Re: Alarms no longer work after marshmallow update

Rickard — Fri, 29 Apr 2016 07:43:18 GMT

It may perhaps be something in the backup causing this.

Could you first try to clear data for the clock? Please note that this will delete all alarms so you have to set them again.

To do this, go to Settings -> Apps -> [menu] -> Show system -> Clock -> Storage -> Clear data -> OK and then restart the phone.

Re: Alarms no longer work after marshmallow update

Rickard — Mon, 02 May 2016 11:32:54 GMT

@LeeAnne42

Did it help to clear data for the clock or does the alarm still not work?

Re: Alarms no longer work after marshmallow update

LeeAnne42 — Mon, 02 May 2016 21:55:49 GMT

Hi Rickard,
I cleared out the data, and didnt return a back up- so its a fresh phone effectively. And the issue is still there.

Re: Alarms no longer work after marshmallow update

Rickard — Tue, 03 May 2016 13:58:05 GMT

@LeeAnne42

When this happens, are you able to access the phones menues? Can you for example slide down the notification bar and access Settings?

Re: Alarms no longer work after marshmallow update

smooses — Wed, 22 Jun 2016 07:49:09 GMT

I am having exactly the same issues, I have tried clearing data and all the other fixes mentioned above but it remains the same, the only way to turn the alarm off is to reboot the phone. It also does the same after taking a phone call, I can not reactivate the screen, it just stays black despite repeated button pressing, the only way to use the phone again is to long spress the power and reboot! Are Sony going to fix this issue soon? I have a z4 tablet that is also asking to update, but there is no way I am going to after my experiences with my phone, please sort it out Sony....

Re: Alarms no longer work after marshmallow update

smooses — Wed, 22 Jun 2016 08:50:50 GMT

This is very bizarre, after trawling through many forums I came across a post about removing the phone from the case, which I have and it fixed the issue for some reason! It isn't a smart case, or linked with nfc or anything like that, just a standard wallet style case, when the phone is in the case, the screen is unresponsive, but when the phone is out of the case and the alarm goes off, it behaves normally, the swipe bar to stop the alarm is present and the screen is responsive as normal. Does anyone have an idea why this happens? I wouldn't have thought in a million years that the phone being a case would cause issues like this, and it does have to be said that before the latest update I did not have any problems with the alarm, in or out of the case, it's made me very wary of updating software even from reputable vendors like Sony!