topic Re: Problems with sound when calling in XPERIA archive

Problems with sound when calling

astinafrank — Mon, 30 Nov 2015 17:52:52 GMT

I have an m2 aqua d2403 and when i receive or make a call the other person cant hear me. Help

Re: Problems with sound when calling

Dhishoom — Mon, 30 Nov 2015 18:12:20 GMT

Same happens with me on my Xperia C4 Dual. Restarting the phone works, though it is extremely cumbersome in the middle of an important call. Sony should feel ashamed of what they are delivering.

Re: Problems with sound when calling

Uliwooly — Mon, 30 Nov 2015 18:31:59 GMT

@astinafrank

Check if you experience the same while on safe mode

Re: Problems with sound when calling

Uliwooly — Mon, 30 Nov 2015 18:33:06 GMT

@Dhishoom

Your issue its different, based on what you've posted seems to be a faulty SIM card or perhaps you trimmed a SIM card to make it fit?

Re: Problems with sound when calling

John-BR — Tue, 01 Dec 2015 02:59:35 GMT

Hi @astinafrank

Welcome to the community.

I would suggest checking to see if these issues are coming from the hardware of the handset. We have a build in feature called Xperia Diagnostics to help with this.

Go to Settings > About phone > Diagnostics.
Tap Test device.
Select the tests for the microphone
Follow the on-screen instructions.

Could you let us know what the results of that are?

Re: Problems with sound when calling

Dhishoom — Tue, 01 Dec 2015 04:36:19 GMT

Hi @uliwooly
Yes. I did trim the sim card to fit into the slot. I'll look for a replacement sim, but that may take some time. Meanwhile, let me share with you the other problems I am facing. I have a feeling that you might have a solution!

My set (just about two months old) was overheating from day 1. Battery was another issue, but I assumed that the unduly fast drainage was related to overheating only. I went through a software repair, as advised by customer care. Overheating stopped perceptibly. But the battery issue somewhat remained. I found that it was getting charged, and discharged non-linearly, a 100% battery went down to 90% in a few minutes, right before my eyes. However, I would say that this has somewhat improved now, maybe after scores of charging -discharging cycles.

The phone is quite slow. It takes some time to find a name on the contacts list, and direct dial shortcuts often do not work at the first tap. Also, as I have already said in my earlier post, when I receive a call, sometimes the caller cannot hear me, though I can hear him well. Restarting the phone has solved this problem so far.

Another alarming event. Once I found my phone going off on its own. I don't know whether it had shut itself down, I could just see that the screen was completely black. The set was left with reasonable amount of juice at that moment, the charge was about 80%! I had to struggle very hard to reboot it. The power switch seemed not to work at all. After many pushes-- long, short, momentary-- the phone came alive.

It is getting exceedingly difficult to bear with this phone anymore. Please tell me is it all due to the trimmed sim, or I have to throw the phone away to regain my mental peace?

Re: Problems with sound when calling

astinafrank — Tue, 01 Dec 2015 08:30:01 GMT

Hi i did the test and it passed as i could hear but not as loud. When i call someone they cant hear mr

Re: Problems with sound when calling

astinafrank — Wed, 02 Dec 2015 06:57:36 GMT

Hi @John-BR
The problem still persists, i did the test passed but i am still having the problem

Re: Problems with sound when calling

Dhishoom — Wed, 02 Dec 2015 17:53:25 GMT

Hi @astinafrank

Sony is toal waste. I'm vexed up with my Xperia C4 dual.

Re: Problems with sound when calling

Uliwooly — Thu, 03 Dec 2015 02:05:09 GMT

@Dhishoom @astinafrank

I don't understand, did you get new SIM cards (correct size)?

Re: Problems with sound when calling

astinafrank — Thu, 03 Dec 2015 05:45:37 GMT

Hi, i started to have most of the issues with my hone after the lollipop update so i think that could be the cause for the problem not sim card. I hope sony can fix the issues like this caused by the update.

Re: Problems with sound when calling

John-BR — Fri, 04 Dec 2015 05:04:20 GMT

If you are still getting the issue even after restarting the handset in safe mode. I would recomend a software repair.

Here's how to run the repair on PC Companion:

Install and open PC Companion then select Support Zone.
Phone Software Update.
Start.
Repair Phone
Continue
Accept data removal
Next
Wait for prepare
Select Phone
Follow the connection steps

And Bridge for Mac:

Launch Bridge for MAC without the handset connected.
On the Main Window select "Xperia > Repair Xperia Device".
Ensure the phone is charged and select "Ok" in the following window.
Select Continue on the following page.
Wait until the initialising step is finished the continue as below.

6 . Select your model of phone from the list that appears

Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

You will want to start these processes with the phone powered off and disconnected from the PC.

Re: Problems with sound when calling

Dhishoom — Mon, 07 Dec 2015 11:14:11 GMT

Hi @uliwooly,
I've changed sim but all the problems persist. Please help!

Re: Problems with sound when calling

Dhishoom — Mon, 07 Dec 2015 15:10:55 GMT

Yes, I did. But none of the problems are solved. And now I see, my GPS is not working either. It also failed the diagnostic test on the phone itself.
Please don't buy Sony. A phone onee fifth of its price works way better than this. The fact is this set just doesn't work. It **bleep**. Shame on Sony.

Re: Problems with sound when calling

John-BR — Mon, 07 Dec 2015 22:34:59 GMT

Sorry to hear that @Dhishoom.

I suggest you contact your Local support team, they will be able to help further.

Keep us posted.

Re: Problems with sound when calling

astinafrank — Fri, 18 Dec 2015 10:53:22 GMT

Sony are you going to fix microphone issues with the coming update?