topic Re: I am having a problem with lock screen!!! in XPERIA archive

I am having a problem with lock screen!!!

AAsony — Mon, 04 Jan 2016 16:22:24 GMT

Hi Im having a problem with my xperia z2

The probelm is when i lock my phone i cant turn it on, when i press the power button i only see black screen but there is light in the screen and the touches are working even sound and everything and when i turn off the phone and turn it on the screen works but when i lock it and want to unlock the screen goes black

its been 3 days since the problem began and i even made a factory reset and im still facing the probelm pleaaaaase anyone can help me

sorry for my english because its not my main language

Re: I am having a problem with lock screen!!!

Uliwooly — Mon, 04 Jan 2016 18:52:52 GMT

Are you using a protective film,glass and or cover?

Re: I am having a problem with lock screen!!!

Hampus — Tue, 05 Jan 2016 07:37:49 GMT

Hi,

After the factory reset, did you restore any backup or installed any applications?

Re: I am having a problem with lock screen!!!

AAsony — Sat, 02 Apr 2016 09:11:09 GMT

No i don't use them

Re: I am having a problem with lock screen!!!

AAsony — Sat, 02 Apr 2016 09:14:12 GMT

No i didn't
I even have changed the firmware and no solution 😔

Re: I am having a problem with lock screen!!!

Uliwooly — Sat, 02 Apr 2016 17:29:23 GMT

@AAsony

Have you repaired the phone with PCC?

Re: I am having a problem with lock screen!!!

AAsony — Sat, 02 Apr 2016 18:49:52 GMT

I have but it's the same

Re: I am having a problem with lock screen!!!

Uliwooly — Mon, 04 Apr 2016 22:21:02 GMT

@AAsony

You might want to contact your Local support or use a different Gmail acocunt, but its most likely a third party app acting up.

Re: I am having a problem with lock screen!!!

AAsony — Mon, 04 Apr 2016 22:27:53 GMT

@uliwooly

Well, I don't know but these might not the problems because even when i formatted my phone (without signing in and apps were not installed) the problem is the the same.
Anyway I'm really thankful for your answers
Really appreciated it.

Re: I am having a problem with lock screen!!!

Uliwooly — Tue, 05 Apr 2016 18:58:05 GMT

@AAsony

Then its time to get the phone inspected.