topic Re: Screen keeps going off. in XPERIA archive

Screen keeps going off.

Micky87 — Wed, 16 Mar 2016 22:56:49 GMT

Phone screen keeps going black and comes back to lock screen.. Somestimes it stayss off for a few seconds and sometimes can be up to a minute. Power button doesnt bring back think it just gets jumpier.

Re: Screen keeps going off.

Uliwooly — Wed, 16 Mar 2016 23:08:01 GMT

@Micky87

If the phone has a protective case, film, glass, remove it, and clean the proximity sensor.

Re: Screen keeps going off.

CameronT — Wed, 16 Mar 2016 23:35:43 GMT

Hi @Micky87,

Welcome to the community.

Does this only happen when you are on calls, or does it happen from anywhere?

Could you please test the phone in safe mode too?

Re: Screen keeps going off.

Micky87 — Wed, 16 Mar 2016 23:52:18 GMT

Happens at random times..

Re: Screen keeps going off.

Micky87 — Wed, 16 Mar 2016 23:59:17 GMT

Have checked the proximity sensor

Re: Screen keeps going off.

CameronT — Thu, 17 Mar 2016 00:51:04 GMT

@Micky87,

Have you been able to test it in safe mode?

Re: Screen keeps going off.

Juanpablo1 — Thu, 17 Mar 2016 04:27:29 GMT

this is what happens to my phone i have Sony xperia z5

Re: Screen keeps going off.

Qatrium — Thu, 17 Mar 2016 06:38:10 GMT

@Juanpablo1

@Micky87

Did you expose your phone to water recently? I think it can be a physical problem or shortage below the power button.

Re: Screen keeps going off.

Juanpablo1 — Thu, 17 Mar 2016 16:32:23 GMT

I think it's a problem of the proximity sensor

Re: Screen keeps going off.

AnaLilia — Wed, 25 May 2016 02:51:49 GMT

Hi, I have the same problem, how do I test my C4 in safe mode? Android 5.1