topic Re: Automatic scroll to top for no reason in XPERIA archive

Automatic scroll to top for no reason

Svani13 — Tue, 08 Sep 2015 22:41:51 GMT

Hey guys,
My z3 compact has been acting up lately:
It scrolls all the way to the top unexpectedly. That happens on multiple apps, such as - chrome, news stand, etc.. Yesterday i did a reset on my phone just for that reason, hoping it would fix the issue, but it the issue remains.
This doesn't happen always, but happens several times a day and is very frustrating. Will try to attach screenshot video below

https://youtu.be/CpWLypK1w6U

All the possible solutions greatly appreciated!

Re: Automatic scroll to top for no reason

Uliwooly — Tue, 08 Sep 2015 22:47:27 GMT

@Svani13

Do you experience the same while on safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

also try this

settings > apps > all > chrome > clear data > restart the phone

does your phone has a protective case and/or film?

Re: Automatic scroll to top for no reason

Svani13 — Tue, 08 Sep 2015 22:50:54 GMT

Haven't tried the safe mode, but i did reset all data yesterday so my phone is fresh

Re: Automatic scroll to top for no reason

Svani13 — Tue, 08 Sep 2015 22:52:51 GMT

Yes i do have a case (from case-mate) but no screen protector. And case doesn't come close to the actual screen anyhow.

Re: Automatic scroll to top for no reason

Uliwooly — Tue, 08 Sep 2015 23:11:28 GMT

@Svani13

Boot on safe mode > remove the case > clear the app data > report back.

Re: Automatic scroll to top for no reason

Svani13 — Wed, 16 Sep 2015 00:52:34 GMT

Nothing helps, and can't keep my phone in boot mode all the time. This problem comea and goes, and after trying everything you advised, conclusion is that it only does it when i have my Display Auto Rotation ON. Never happened when i had my screen locked in portrait mode.
Suggestions?

Re: Automatic scroll to top for no reason

Uliwooly — Fri, 18 Sep 2015 03:15:41 GMT

@Svani13

Get your phone checked by your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/