display trouble

Pranay264 — Mon, 07 Sep 2015 05:17:57 GMT

HI,

While playing Game Display suddenly turned off, and now nothing is visible complete blank screen. I can feel that android is working but display is not able to show any thing.

Please Help?

Re: display trouble

SophiaW — Mon, 07 Sep 2015 05:26:12 GMT

Hi Pranay264, welcome to the community!

I advise turning the phone off and leaving it on charge for a few hours. If after a few hours when you turn it on there is still nothing to display, I would advise running a software repair on the handset.

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Running the software repair on Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia
Device".
3. Ensure the phone is charged and select "Ok" in the
following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the
continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that
you are holding the relevant button down before during and
after the connection phase until the update/repair begins.

Keep us updated!

Re: display trouble

Jake-SonyXperia — Mon, 07 Sep 2015 05:30:11 GMT

Hi Pranay264,

Welcome to the community,

Try holding down the Power button and Volume + key together for around 30 seconds.

Once done let us know if the handset has turned back on.

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display trouble

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