topic Re: Right earphone doesn't work. in XPERIA archive

Right earphone doesn't work.

Bujo00 — Fri, 31 Jul 2015 17:33:54 GMT

Hi,

My earphone model is:

MDR-NC31EM

My right earphone isn't working with my Xperia z2. It does work with my laptop and it did work with my friend's iphone6. I also tried other earphones and headphones with my Xperia z2 and they work perfectly. It seems like only my earphones are specifically not working with my phone only.

Anyone has a fix for the problem? The nearest Sony store is very far from me and going there would be a major inconvenience.

Re: Right earphone doesn't work.

dandy63 — Fri, 31 Jul 2015 18:24:23 GMT

Hi, as its only the one earbud not working double check (if you've not already done so) that there is no dirt/fluff etc in the jack hole....try an earbud or something similar with some cleaning fluid like screen cleaner on it. Also when you have your headphones plugged in play some music & gently twist the actual plug round in the holder & see if it works :smileysmileywink:

Re: Right earphone doesn't work.

Bujo00 — Fri, 31 Jul 2015 18:32:49 GMT

Tried both solutions.

When I press hard on the headphone jack and twist it around, there's sound for a fraction of a second sometimes.

The weird thing for me is that the earphones work with ever other device except for my phone.

Re: Right earphone doesn't work.

Uliwooly — Fri, 31 Jul 2015 21:05:55 GMT

@Bujo00

Settings > apps > all > smartconnect > clear data > restart the phone > report back

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355