topic Re: phone died during update in XPERIA archive

phone died during update

simmo116 — Sat, 05 Sep 2015 20:27:18 GMT

hi i recently recieved a new z1 compact and after turning it on it asked me to update thru my pc but halfway thru it has just died and will not boot up. its a brand new phone (insurance replacement) it just comes up sony screen then goes black.

any help? i tried the power and volume option btw

thanx

Re: phone died during update

Thommo — Sat, 05 Sep 2015 20:28:56 GMT

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: phone died during update

simmo116 — Sat, 05 Sep 2015 20:34:56 GMT

thanx for the speedy reply. i have tried that but it doesnt wor . the phone just keeps flashing up the sony logo every 30 seconds????

Re: phone died during update

Uliwooly — Sat, 05 Sep 2015 20:50:27 GMT

What if you turn off the phone? Also remove both sim and sd cards